Service Manager-North Seattle, WA

TRL Systems, Inc.; Seattle (WA); Sur place; USD 45 000 - 48 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401k

Résumé du poste

Mill Creek Residential is seeking a Service Manager to maintain physical conditions of one or more communities, lead routine maintenance, and proactively develop plans to counter challenges. You will ensure top operational needs are met and safety standards are followed across HVAC, electrical, plumbing and more.

In this role, you will supervise associates, assist in hiring and training, and collaborate with the Community Manager to manage budgets and schedules.

Qualifications

• Clear and concise written and verbal communication in English.
• Basic arithmetic and measurement skills.
• General computer skills with MS Office and property management software.

Responsabilités

• Routinely inspect grounds and buildings for safety and maintenance needs.
• Monitor inventory of tools, supplies and parts for emergencies.
• Perform preventive maintenance on equipment and tools.
• Inspect vacated apartments, document renovations and re-inspect for quality.
• Respond to resident requests with strong customer service.
• Maintain records of maintenance, requests, expenditures and status.
• Oversee vendors and maintenance service providers.
• Assist in hiring, training and supervising the service team.
• Assist in scheduling technicians, housekeepers, porters, and groundskeepers.
• Develop programs to control maintenance expenses.

Formation

High School diploma or equivalent

HVAC Certification

CAMT

CPO

Multifamily housing experience

Outils

MS Office

Property management software

Description du poste

The Service Manager maintains the physical condition and appearance of one or more assigned communities in accordance with operating and safety standards. This positions is responsible for leading routine work and preventative maintenance of physical features of the building(s), including, but not limited to, HVAC, electrical, plumbing, carpentry, major appliances and amenities. He or she anticipates and evaluates potential problems then proactively leads the development and execution of plans to counter challenges. The Service Manager consistently strives to maintain the highest level of attention to the operational needs of the community.

Essential Functions/Responsibilities

• Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects. Prioritize the repair of unsafe conditions

• Monitor a sufficient inventory of tools, supplies, spare parts for common issues and emergency situations

• Schedule and perform routine preventive maintenance on all appropriate equipment and tools

• Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for the highest quality of work and superior presentation, adhering to the timetable

• Respond to resident requests in a timely manner, delivering excellent customer service

• Maintain accurate records of preventive maintenance, service requests (received and completed), expenditures, apartment make-ready status, jobs in progress, etc.

• Identify all utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating same

• Oversee work of internal and external vendors and maintenance service suppliers

• Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team

• Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers

• Work with the Community Manager to develop, implement, and manage programs intended to control maintenance expenses

• Assist in the preparation of maintenance budgets and safety meetings. Ensure any required MSDS sheets are available to service staff before leading a meeting

• Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated to associates, such as, but not limited to, company operating and safety standards. Promote safe work practices among on-site team

• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations

• Address and complete all other duties as assigned

• Embody the Mill Creek mission, values and brand promise in all that he or she does

Associate Management and Development

• Responsible for recruiting, hiring, associate scheduling, work assignments, training and performance evaluations

• Empower, engage and develop associates to achieve great performance and desired business outcomes.

• Establish goals and accountability for team. Provide feedback, coaching and support to drive achievement of established goals, reward success: hold one on one meetings with staff members

• Manage performance of subordinates. Conduct performance appraisals; provide development support (i.e. coaching, counseling and training); make decisions regarding hiring or termination of community associates

• Support associate development. Provide targeted training and growth opportunities

• Champion and enforce the Mill Creek Brand Promise, Service Standards and Manifesto

• Address and complete all other duties as assigned

Education and/or Experience

• High School diploma or equivalent (GED) preferred

• 5+ years maintenance technician work or related experience

• HVAC Certification required

• CAMT preferred

• CPO preferred

• Multi-family housing experience helpful

Skills/Specialized Knowledge

• Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication, such as, but not limited to, the ability to read service requests, understand labels on containers, and verbally communicate with associates, residents and vendors. Bi-lingual a plus.

• Accurately take measurements and perform basic arithmetic

• General computer skills in Microsoft Office and property management based software

• Frequently operate maintenance equipment such as, but not limited to, hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.

• Frequently use measuring devices, such as, but not limited to, voltmeters, ohmmeters, testing meters, PH tests, etc.

• Safely work with chemicals, paint, and general cleaning supplies

• Frequently operate motorized vehicles such as, but not limited to, car, truck, van or golf cart

Compensation:
$33-35/ hour

About the Benefits of joining the Mill Creek Team

• Competitive compensation

• Comprehensive medical, dental and vision

• Employer sponsored short and long term disability, Life and ADD insurance

• 401k with employer matching

• Paid time off benefits: Vacation, Sick, Holidays