Service Manager (Levels I, II, III)

Mobile Air Inc.; Pasadena (TX); Presencial; USD 30.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

401k with company match

Paid time off

Descripción de la vacante

Mobile Air & Power Rentals in Pasadena, TX is seeking a Service Manager (Levels I-III) to lead branch operations and supervise a team of 1-12 technicians, driving customer satisfaction and efficiency.

This full-time role offers overtime, weekend opportunities, and a competitive hourly rate with quarterly bonuses, plus health, vision, dental, life insurance, a 401(k) with company match, paid time off, and clear career progression.

Formación

• Experience in the HVAC rental industry, with management exposure.
• Supervisory experience and ability to lead a team.
• Proficiency with MS Office and HVAC-related software.

Responsabilidades

• Manage branch operations and supervise 1-12 service technicians.
• Ensure timely, high-quality service for customer orders.
• Oversee equipment installation and gas connections.
• Adhere to safety protocols and conduct start-ups/maintenance.
• Coordinate logistics for pickup, reconditioning and storage.
• Lead the service team and evaluate performance.
• Train technicians on maintenance and installation.
• Respond to customer feedback to improve operations.

Conocimientos

Leadership

Team supervision

Communication

Organizational skills

Customer service

Educación

Associate's degree

HVAC certificate (2-year)

Universal Refrigeration Certificate

Herramientas

MRP software

Rental software

Microsoft Office

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Manager (Levels I, II, III)

MA HOU SHOP/SERVICE Full Time Pasadena, TX, US

At Mobile Air & Power Rentals, we provide innovative cooling, heating, dehumidification, and power solutions for our customers nationwide. We rent out a vast array of equipment, including portable air conditioners, chillers, heaters, and generators, helping clients save time and money while enhancing their operations and memorable events.

We are immediately hiring Service Managers to join our dynamic team, all levels available.

Why Mobile Air? Here are some of the perks & rewards:

• Full-time positions with overtime and weekend opportunities
• Competitive hourly pay with quarterly bonus opportunities
• Health, Vision, and Dental Insurance
• Life Insurance
• 401k with company match
• Paid time off (vacation, sick days, holidays)
• Career development and advancement potential
• Employee discount programs

Position Summary:

• The Service Manager at Mobile Air is responsible for managing branch operations and supervising a team of 1-12 Service Technicians to enhance customer satisfaction and operational efficiency. This role emphasizes effective communication and collaboration with sales personnel to meet client needs.

Key Responsibilities:

• Ensure timely and high-quality service for customer orders.
• Oversee equipment installation, including gas connections and ductwork.
• Adhere to safety protocols and use appropriate safety gear.
• Conduct equipment start-ups, repairs, and maintenance of HVAC systems.
• Manage logistics for equipment pick-up, reconditioning, and storage.
• Leadership of the service team, fostering a positive work environment, and conducting performance evaluations.
• Implement and monitor service processes to improve customer experiences.
• Ensure safety practices and inventory management align with company standards.
• Train Technicians on maintenance and installation of equipment.
• Collect and respond to customer feedback to achieve operational goals.
• Perform additional duties as assigned.

Qualifications:

• 2-5 years of experience in the HVAC rental industry, preferably in management.
• Preferred qualifications: Associate’s degree, 2-year HVAC certificate, or Universal Refrigeration Certificate.
• 1-3 years of supervisory experience.
• Proficiency in Microsoft Office and experience with MRP or rental software.
• Strong organizational skills and independent work capability.
• Detail-oriented with excellent communication abilities.
• Ability to lift/move up to 50 lbs. safely.
• Valid driver’s license and meets DOT and MVR requirements.
• Customer service oriented with a mechanical aptitude and eagerness to learn.

Work Schedule:

• This position may require working a rotating on-call schedule and being available for evenings, weekends, and holidays during peak seasons. Travel may also be necessary. Overtime and double-time pay rates apply for applicable hours worked.

Join our team and contribute to the excellence of our HVAC operations while advancing your career in a dynamic environment!