Service Manager / Lane Manager

Jenkins Kia of Gainesville; Ocala (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical plans (BCBS)

Dental

Vision

Term Life insurance

Company-paid Term Life

STD/LTD

Accident indemnity rider

PTO / Sick days

401(k) with employer match

Employee Assistance Program

FMLA / Maternity/Paternity Leave

Bereavement Leave

Job summary

Jenkins Kia of Gainesville is seeking an experienced Automotive Service Manager to lead a busy service department across the Crystal River to Brooksville, Florida region. You will drive performance, mentor a high‑caliber team, and deliver world‑class customer service while maximizing profitability.

The ideal candidate has dealer-level or large facility experience, post-secondary automotive training, and ASE certification (or willingness to obtain).

Qualifications

• Must have a valid driver's license and clean driving record.
• Minimum of 2 years dealer-level or large facility experience.
• Post-secondary automotive training and ASE certification (or willingness to obtain).
• Strong technical knowledge with a proven customer service track record.

Responsibilities

• Greet customers in person or by phone and assess their service needs.
• Coordinate diagnosis and repair planning with technicians; communicate options and timelines.
• Deliver best-value repair recommendations based on problem nature and customer priorities.
• Lead and mentor the service team to maintain high-quality service and customer satisfaction.
• Maintain documentation (work orders, invoices, PO) and ensure safety standards are followed.
• Recruit, hire, and develop staff; own service operations and policy adherence.

Skills

Leadership

Customer service

Communication

Problem solving

Team development

Education

ASE certification

Automotive training

Job description

Great companies are always growing, and great talent is always in demand! We are continually focused on growth, operational excellence, and identifying exceptional leaders to join our team. We are seeking an experienced, results-driven Automotive Service Manager for an opportunity within the Crystal River to Brooksville, Florida, region. We are looking for a proven leader who can drive service department performance, develop and motivate a successful team, deliver outstanding customer satisfaction, and maximize profitability. Whether you are actively seeking your next career move or simply open to the right opportunity, we welcome the chance to connect with talented automotive professionals who share our commitment to excellence. All inquiries will be handled with discretion.

Job Summary:

The Service Manager or Lane Manager is the center of communication for all repair activities and the liaison between customers and the dealership. As the primary point-of-contact for all automotive service matters, the Manager’s core responsibility is to listen and thoroughly understand customer problems and to set/manage expectations. Through proactive oversight, the Manager leads a team of high performance service professionals to consistently deliver world-class service to all customers.

The ideal Manager has an unrestricted driver’s license, clean driving record, a minimum of two years of dealer-level or large facility experience, post-secondary automotive training, is certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and has a strong technical and customer service performance record.

Benefits:

• Medical- 4 plans (BCBS)
• Dental
• Vision
• Term Life
• Company-paid Term Life
• STD/LTD
• Accident indemnity rider
• PTO / Sick days (annually)
• 401(k) with an employer match
• Employee Assistant Program
• FMLA / Maternity/Paternity Leave
• Bereavement Leave

Essential Functions:

(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

Duties and Responsibilities:

The following is a representative list of the duties and responsibilities associated with this position:

• Meets/greets customers in person or on phone
• Arranges prompt and accurate diagnosis of reported problem
• Makes best-value repair recommendations based upon nature of the problem
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Ensures appropriate parts inventory is maintained
• Manages service repair team-- Promotes a 'white-glove' environment to showcase the repair facility
• Recruits, interviews, and hires top talent in order to maintain high-quality service levels
• Develops, mentors, and motivates staff
• Takes 'ownership' and accepts accountability for service operations
• Adhere to all company policies, procedures and safety standards
• Perform other duties as assigned

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: Remaining in the seated position
• Stand: Remaining on one’s feet in an upright position at a workstation without moving about
• Walking: Moving about on foot
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.
• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
• Pushing: Exerting force upon an object so that the object moves away from the force (Includes slapping, striking, kicking, and treadle actions)
• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking)
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles using feet and legs or hands and arms. Body agility is emphasized
• Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles
• Kneeling: Bending legs at knees to come to rest on knee or knees
• Crouching: Bending body downward and forward by bending legs and spine
• Reaching: Extending hand(s) and arm(s) in any direction
• Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands. Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears
• Fingering: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips
• Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds by ear
• Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognizing particular flavors or odors using tongue or nose
• Near Vision: Clarity of vision at 20 inches or less
• Far Vision: Clarity of vision at 20 feet or more
• Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are
• Visual Accommodation: Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from the eye
• Color Vision: Ability to identify and distinguish colors
• Field of Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point

Environmental Conditions: Exposure to…

• Weather
• Moving mechanical parts
• Non-Climate controlled conditions
• Wet and/or humid conditions
• High, exposed places
• Noise
• Vibration

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.