Service Manager (Heavy Equipment)

D2B Groups; United States; On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan

Life Insurance

Paid time off

Job summary

D2B Groups is seeking a Service Manager for Heavy Equipment to oversee service operations, ensure top-quality maintenance and repair, and lead a team of skilled technicians. You will optimize workflows, maintain safety standards, and meet service goals while delivering high customer satisfaction.

You will schedule jobs, manage parts inventory, monitor performance metrics, and drive continuous improvement. The ideal candidate has 5+ years in heavy equipment service management, strong leadership,

Qualifications

• Bachelor's degree in Engineering, Business Administration, or related field preferred.
• 5+ years of experience in service management with heavy equipment.
• Strong leadership ability with experience managing a team.
• Excellent communication and troubleshooting skills.
• Proficient in service management software and relevant technologies.
• Ability to analyze performance metrics and implement improvements.
• Customer-oriented mindset with a commitment to service excellence.
• Knowledge of heavy equipment repair and maintenance practices.

Responsibilities

• Schedule service jobs.
• Manage inventory.
• Ensure compliance with industry standards.
• Maintain strong communication with customers to address needs and concerns.
• Train and develop team members and implement best practices.
• Drive continuous improvement initiatives within the service department.

Skills

Leadership

Communication

Troubleshooting

Customer focus

Performance analysis

Education

Bachelor's degree in Engineering, Business Administration, or related field

Tools

Service management software

Job description

As a Service Manager for Heavy Equipment you will be responsible for overseeing the service operations and ensuring top-quality maintenance and repair services for our heavy machinery. Your role will involve managing a team of skilled technicians, optimizing workflow efficiency, and ensuring that service goals are met while maintaining high standards of safety and customer satisfaction.

Your key responsibilities will include scheduling service jobs, managing inventory, ensuring compliance with industry standards, and maintaining strong communication with customers to address their needs and concerns effectively. Additionally, you will be accountable for training and developing team members, implementing best practices, and driving continuous improvement initiatives within the service department.

The ideal candidate will possess significant experience in heavy equipment service management, strong leadership skills, and a customer-focused approach. If you thrive in a fast-paced environment and are committed to providing exceptional service, we welcome you to join our team!

Requirements

• Bachelor's degree in Engineering, Business Administration, or related field preferred
• 5+ years of experience in service management, specifically with heavy equipment
• Strong leadership ability with experience managing a team
• Excellent communication and troubleshooting skills
• Proficient in service management software and relevant technologies
• Ability to analyze performance metrics and implement improvements
• Customer-oriented mindset with a commitment to service excellence
• Knowledge of heavy equipment repair and maintenance practices

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)