Service Manager - Cortland Broomfield

Cortland; Broomfield (CO); Sur place; USD 51 000 - 54 000; Plein temps

Avantages offerts par ce poste

Résumé du poste

Cortland seeks a Service Manager to lead a maintenance team at a multifamily community. You will oversee all maintenance operations, implement preventive programs, manage workflow, and ensure resident satisfaction and asset preservation with strong technical and leadership skills.

The role requires 3–5+ years of maintenance experience, EPA/CPO certifications, and a valid driver’s license, with availability for evenings and on‑call rotations.

Qualifications

• 3–5+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; Multifamily experience preferred.
• High school diploma or equivalent required; technical training or college coursework preferred.
• Leadership skills with the ability to train, mentor, and manage a maintenance team.
• Universal EPA and CPO certifications are required.
• Valid Class E driver’s license.
• Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing.
• Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
• Strong customer‑service and communication skills.
• Ability to work evenings, weekends, and participate in on‑call rotations as needed.
• Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors.

Responsabilités

• Lead maintenance team to ensure safety and function of a multimillion‑dollar multifamily community.
• Oversee preventive maintenance, service requests, and budget planning.
• Mentor and train technicians, enforce safety protocols and company standards.
• Manage on‑call rotations and respond to emergencies.
• Coordinate with vendors and maintain inventory and records.
• Inspect work and step in for hands‑on repairs when needed.

Connaissances

Leadership

Team management

Customer service

Communication

On-call rotations

Safety culture

Formation

High school diploma or equivalent

Technical training or college coursework

Outils

EPA certification

CPO certification

Description du poste

At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.

Role Overview

As the Service Manager, you are responsible for leading the maintenance team and ensuring the physical integrity, safety, and overall functionality of a multimillion‑dollar multifamily community. You oversee all maintenance operations, guide preventative programs, manage workflow and staffing, and ensure timely, high‑quality service that supports resident satisfaction and asset preservation. This role combines strong technical expertise with leadership, organization, and exceptional customer service.

Maintenance Leadership & Technical Expertise

• Diagnose and resolve complex maintenance issues across electrical, plumbing, HVAC, appliance, structural, lighting, and security systems.
• Ensure the community operates efficiently by proactively identifying areas needing repair or improvement.
• Guide the team in anticipating and preventing resident issues through consistent upkeep and early problem detection.
• Serve as the primary point of contact for creating a safe, reliable, and worry‑free living environment.

Team Management & Performance Oversight

• Support a team of maintenance technicians, ensuring timely, high‑quality completion of routine maintenance and repairs.
• Provide training, guidance, and mentorship, encouraging adherence to safety protocols and company standards.
• Assign and prioritize daily tasks, inspect completed work, and step into complete hands‑on repairs when necessary.
• Promote a strong safety culture with continuous attention to hazards, preventative actions, and compliance.
• Help manage the on‑call rotation and provide support during emergency situations.
• Oversee service request management, preventive maintenance schedules, and maintenance records.
• Track, manage, and allocate the maintenance budget, ensuring efficient use of resources.
• Maintain supply and parts inventory to support timely completion of work orders.
• Coordinate with outside vendors, ensuring timely, quality service and adherence to scope and budget.

The Team Leader

• Fearlessly lead a team of technicians as they perform routine preventive maintenance and make timely, high-quality repairs
• Share your wisdom and insights with the team, prioritize their tasks, make sure they follow protocol, and motivate them to go above and beyond the call of duty
• Oversee and inspect your team’s work, and sometimes perform the tasks yourself
• Make sure your team is constantly on the lookout for areas of concern, using our “safety first” motto

The Organizer

• Keep track of a crazy number of details without feeling like your head might explode
• Act as the gatekeeper of maintenance information — tracking and assigning everything from resident service requests to preventive maintenance records
• Manage to keep the service vendors, maintenance budget, and supplies inventory on track

Qualifications

• 3-5+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; Multifamily experience preferred.
• High school diploma or equivalent required; technical training or college coursework preferred.
• Leadership skills with the ability to train, mentor, and manage a maintenance team.
• Universal EPA and CPO certifications are required.
• Valid Class E driver’s license.
• Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing.
• Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
• Strong customer‑service and communication skills.
• Ability to work evenings, weekends, and participate in on‑call rotations as needed.
• Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors.

$37 - $39 USD

About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident‑centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in‑house design, construction, and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.

California Applicant Privacy Notice

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California residents may request access to or deletion of their personal information by contacting us at [e-mail]

Cortland is a drug‑free workplace.

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GDPR Statement

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