Service Manager (Commercial/ Industrial Flooring)

Centimark Corporation; Hartford (CT); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Company vehicle

Expense reimbursement program

Paid Holidays and Vacation

Comprehensive benefits package

401K with Company Match

Free ESOP

Flexible Spending Account (FSA)

Job summary

QuestMark, a division of CentiMark Corporation, is a national leader in concrete polishing and epoxy systems. The successful candidate will work on polishing concrete, epoxy, and hard surfacing projects, identifying deficiencies and providing repairs.

The role involves account and territory development for the Service Department, scheduling crews, inspections, and interacting with customers while earning an hourly rate of $25–$35 per hour plus commissions.

Qualifications

• Knowledge of polished concrete and epoxy flooring systems.
• Identify floor deficiencies and select repair solutions.
• Valid State driver's license is required.
• Experience in scheduling and managing service crews.
• Strong communication and customer-service skills.

Responsibilities

• Develop and manage service department accounts and territory.
• Schedule and supervise service crews.
• Ensure thorough inspections are performed.
• Order maintenance supplies.
• Minor equipment maintenance.
• Use computer database.
• Interact directly with customers.

Skills

Polished concrete

Epoxy flooring

Service scheduling

Customer interaction

Job description

QuestMark, a division of CentiMark Corporation, is a well-established, national leader in the industrial flooring industry for concrete polishing and epoxy systems. Since 1968 we have provided manufacturing facilities with a single source for solutions to their concrete floor needs.

Successful candidate will have knowledge in polished concrete, epoxy and/ or hard surfacing with the ability to identify floor deficiencies and appropriate solutions for repair.

HOURLY RATE (based experience) $25-$35 per hour + COMMISSIONS

Job Duties:

• Responsible for account development and territory development of Service Department
• Schedule and manage service crews
• Ensure that thorough and complete inspections are performed
• Order maintenance supplies
• Minor equipment maintenance
• Using computer database
• Interact direclty with the customer

Job Requirements:

• Responsible for all scheduling, planning, execution and customer satisfaction for all Service projects
• General flooring and construction experience
• Communication with employees in all aspects of performance in a timely manner
• Forecasting financial outlook for office weekly, monthly and yearly
• The ability to work successfully both individually and within a team environment
• Managing service crews and reviewing timesheets
• Strong communication and people skills
• Valid State driver's license (in good standing) is required
• Analytical, leadership, interpersonal, problem solving and organizations/time management skills
• Comprehensive understanding of the flooring industry is preferred
• Must obtain respirator medical evaluation and pass fit test

CentiMark provides a great work environment with challenging career opportunities. We also offer competitive compensation and excellent benefits including:

• Company vehicle
• Expense reimbursement program
• Paid Holidays and Vacation
• Comprehensive benefits package including health, dental, vision and 401K plan
• 401K with Company Match
• Free Employee Stock Ownership Program (ESOP)
• Flexible Spending Account (FSA)

For more information, please visit our website – www.centimark.com

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