Service Manager - Boats

Bass Pro Shops; Green Bay (WI); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Job summary

Bass Pro Shops in Green Bay, WI is seeking a Service Manager - Boats to supervise the Boat Service area, oversee warranty work, and drive service and parts activities. You will manage daily direction to associates, schedule work orders, and maintain inventory while delivering world-class customer service.

Ideal candidates have 2–4 years in retail boating with supervisory experience and strong interpersonal skills.

Qualifications

• 2-4 years in Retail Boating or similar industry.
• Ability to calculate figures, discounts and percentages.
• Ability to read and analyze reports.
• Ability to conduct meetings and presentations.
• Proficiency with PC-based word processing, spreadsheets, POS and inventory management systems.
• Strong interpersonal skills.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Supervise and direct associates in the Boat Service area.
• Schedule and assign service, rigging and warranty work orders.
• Maintain inventory accuracy for units and parts.
• Coordinate events such as Boat Shows and promotions.
• Support customer service and create a productive team environment.
• Assist with interviewing, training and performance coaching.

Skills

Retail boating

Supervisory experience

Data reports

Customer service

Tools

POS systems

Inventory management

MS Office

Job description

## Service Manager - BoatsApply: Green Bay, WI: Full time: Posted Yesterday: End Date: December 11, 2026 (30+ days left to apply): R266637***POSITION SUMMARY:***The Boat Services Manager is under the supervision of the Boat Manager. This role will manage and provide daily direction to the associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store to include inventory control, service, warranty, rigging, delivery, detail and parts activities.***ESSENTIAL FUNCTIONS:**** Supports the Boat Manager in the achievement of the departments or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.* Provides daily supervision and direction to the associates in the Service Department.* Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis.* Maintains and constantly strives to increase associate productivity.* Maintains a safe, clean and secure work environment.* Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.* Assists the Boat Manager to staff the Service area with customer-oriented associates; participate in interviewing and makes recommendations for selection; coordinate training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.* Resolves customer and associate opportunities with Boat Manager.* Assists the Boat Manager with coordination of all “Special Events” to include Boat Shows, Classic events and / or other on or off-site promotional activities.* Manages and ensures accuracy of unit and parts inventories.* Ensures warranty claims are created, submitted and warranty payments received on a timely basis.* Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.* Assists the Boat Manager in executing other Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates.* ALL OTHER DUTIES AS ASSIGNED.***EXPERIENCE/QUALIFICATIONS:**** Experience: 2-4 years in Retail Boating or similar industry; Supervisory experience is a plus***KNOWLEDGE, SKILLS AND ABILITY:**** Ability to calculate figures and amounts such as discounts, commissions, and percentages* Ability to read and analyze certain reports* Ability to effectively present information and respond to questions from Managers, associates, customers, and the public* Ability to conduct meetings and presentations to groups* Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems* Demonstrated strong interpersonal skills* Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff***TRAVEL REQUIREMENTS:**** N/A***PHYSICAL REQUIREMENTS:**** Regularly performs computer work, walks and stands* Occasionally sits and lifts up to 50lbs***INDEPENDENT JUDGEMENT***:* Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.**Full Time Benefits Summary:** Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!* Medical* Dental* Vision* Health Savings Account* Flexible Spending Account* Voluntary benefits* 401k Retirement Savings* Paid holidays* Paid vacation* Paid sick time* Bass Pro Cares Fund* And more!Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.*Reasonable Accommodations*Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].