Service Manager (Maintenance Supervisor) (37723)

RR Living; Morrisville (NC); On-site; USD 35,817 - 38,572; Full time

Job summary

RR Living is seeking an experienced Service Manager for their Morrisville, NC location. This role involves overseeing various maintenance tasks including HVAC, plumbing, and more.

Responsibilities include managing operations, ensuring compliance with safety standards, and developing a skilled maintenance team. Candidates should have a minimum of 3 years experience in a similar role and relevant certifications.

Qualifications

• Minimum of 3 years experience as Service/Maintenance Manager or Supervisor.
• Strong experience in leadership and team management skills.
• HVAC, EPA and CPO certifications are required.

Responsibilities

• Manage the physical operations of the community, including housekeeping and maintenance.
• Supervise and develop the maintenance team; manage schedules and work.
• Ensure compliance with safety policies and building codes.

Skills

Leadership

Team management

Problem-solving

Organizational skills

Technical knowledge (HVAC, plumbing)

Education

High school diploma or equivalent

Tools

OneSite

OPS

Job description

Job Details Level: Experienced

Job Location: Nova Lake Norman - Morrisville, NC 28117

Salary Range: $26.00 - $28.00 Hourly

Service Manager

The Service Manager is responsible for the oversight of a variety of maintenance tasks: performing make‑readies, HVAC, plumbing & electrical, pool maintenance, carpentry, sheetrock, painting, grounds maintenance, expediting service requests and all associated maintenance tasks required to ensure the health, safety and comfort for residents. The Service Manager is responsible for creating and maintaining excellent public relations for the corporation and for the community as well as leading the service team and planning onsite projects, delegating tasks and managing all maintenance related issues.

Responsibilities

• Manages the physical operations of the community including but not limited to housekeeping, grounds and capital projects, HVAC, appliances, maintenance equipment, external contractors, plumbing, pool operations, and electrical systems.
• Constant communication with all team members regarding maintenance needs; ensures timely response to requests.
• Partners with vendors and outside contractors to review and/or develop renovation and new construction plans as needed.
• Monitors and maintains proper inventory levels; partners with Community Manager to authorize purchase orders for supplies and equipment.
• Ensures all fire and safety inspections are completed.
• Responsible for property following all safety policies, procedures, and regulations and is knowledgeable with city and state building codes to ensure compliance.
• Independently works and manages assigned work while overseeing a team.
• Alongside Community Manager, implements and monitors department budget; manages expenses within approved budget constraints.
• Trains, supervises, motivates, and develops maintenance team; manages schedules and workflow.
• Supervises all work orders and make ready apartments are completed in a timely fashion to ensure resident satisfaction as well as ensuring all grounds are to company standard.
• Supervises all pool maintenance: backwash filters, vacuum pool, skim pool, maintain required chemical levels.

Qualifications

• Minimum of 3 years experience as Service/Maintenance Manager or Supervisor.
• Experience in working independently and managing assigned work while overseeing a team.
• High school diploma or equivalent is preferred.
• Strong experience in leadership and team management skills.
• Experience in technology (OneSite and OPS) and reporting within maintenance/service within multifamily or property management.
• HVAC, EPA and CPO certifications are required.
• Experience in electrical and plumbing to diagnose and resolve associated issues.
• Past experience with carpentry and sheetrock.
• Requires "on call" responsibilities as reasonably necessary to lease and deal with maintenance emergencies.
• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Knowledge of OSHA laws and regulations.
• Participate in training to comply with new or existing laws.
• Excellent leadership skills and ability to motivate team members.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities, workflow and delegate tasks.
• Be able to work evenings and weekends.
• Ability to work efficiently and effectively on an independent basis.
• Excellent human relation skills: tenant interaction is required.
• Must be willing and able to learn new maintenance technologies.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the Employee Handbook.