Service Manager

HomeTeam Pest Defense, Inc.; Wilmington (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Comprehensive benefits

401(k) with company match

Employee stock purchase plan

Paid time off & holidays

Tuition reimbursement

Professional growth opportunities

Job summary

HomeTeam Pest Defense, Inc. is seeking a capable manager to lead our service operations in Wilmington, NC.

You will supervise field teams, coordinate routes, manage budgets, and ensure top-quality customer service across a growing pest control operation. The role rewards performance with competitive pay, bonus potential, and comprehensive benefits as part of a stable, industry-leading company backed by Rollins, Inc.

Qualifications

• Minimum requirements include 18+ with HS diploma or GED; college degree preferred.
• Experience in sales, marketing and office administration.
• Experience supervising, coaching and developing staff.
• Three or more years’ experience in a management role.

Responsibilities

• Ensure daily assigned revenue is completed.
• Maintain a high level of service quality.
• Standardize pest control technician routes to improve density.
• Schedule and review daily routes with technicians.
• Handle customer complaints and resolve service concerns.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies and materials for service work.
• Create a positive work environment and attract qualified staff.
• Actively manage performance and motivate service staff.
• Coordinate training and licensing of new and existing staff.

Skills

Sales experience

Marketing experience

Office administration

Staff supervision

Management

Education

High school diploma or GED

College degree preferred

Job description

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Apply in minutes from your mobile phone!

Responsibilities

• Ensure daily assigned revenue is completed
• Maintain a high level of service quality
• Standardize pest control technician service routes to improve route density
• Schedule and review daily routes with technicians
• Handle customer complaints; investigate and resolve customer service concerns
• Assist technicians with field service requests and delinquent accounts
• Order and maintain equipment, supplies and materials required for service work
• Create a positive work environment
• Attract and select high caliber employees, while maintaining qualified staff
• Actively manage performance and motivate service staff
• Follow and enforce work procedures, prepare work schedules, and expedite workflow to subordinates
• Maintain appropriate certification/licensing as required by the state or by branch management
• Coordinate training and licensing of new and existing service personnel
• Coordinate and/or provide continuing training as needed
• Maintain truck inventory records and perform periodic inspections
• Delegate duties and examine work for accuracy and neatness
• Maintain record of all commercial vehicle licenses and pest control licenses
• Assist General/Branch Manager in other duties assigned
• Work weekends as necessary to assist the technicians
• Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned.

There’s plenty of perks too!

• Competitive pay $$ plus bonus
• $55K-$65K Annually
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

• HomeTeam is the #1 pest management company to homebuilders
• Currently performs more the 2,000,000 services a year
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
• Pest Management Industry is growing and is a recession resistant line of business
• Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications

Minimum Requirements:

• Must be 18 years or older with a high school diploma or GED; College degree preferred
• Must have experience with sales, marketing, and office administration
• Experience supervising, coaching, and developing staff
• 3 or more years’ experience in a management role

Physical Demands / Working Environment:

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.
• Ability to work in all types of weather conditions

HomeTeam is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

#HTPD109HMA