Service Manager

Quality Equipment, LLC; Whiteville (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with employer match

Paid time off

Paid holidays

Company training

Professional development

Job summary

Quality Equipment, LLC, a John Deere dealer with 35 locations, serves agricultural, commercial, and residential customers in North Carolina and southern Virginia. The Service Manager – Whiteville leads diagnostics, scheduling, and repair operations, overseeing technicians and ensuring warranty compliance to meet customer satisfaction.

Ideal candidates bring supervisory or managerial experience, strong organizational skills, mechanical understanding, and the ability to interpret financial

Qualifications

• Experience in supervising or managing a service department preferred.
• Strong organizational and leadership abilities.
• Basic mechanical understanding of engines, transmissions, and electrical systems.

Responsibilities

• Answers telephone calls from customers experiencing mechanical or technical problems with equipment. Leads the Service Department in diagnosing the complaint, determining the cause of failure, and establishing the correction needed to properly repair equipment to customer satisfaction.
• Develops, maintains, and adheres to a priority system for scheduling all service work, customer and internal.
• Maintains all management reports necessary to audit the performance of the department and individual employees. Oversees the Repair Order process, including time required for repair, parts used, and the final invoice presented to the customer for payment.
• Schedules and assigns jobs and work areas to technicians according to their mechanical skills and knowledge. Handles repairs on riding lawn mowers, commercial mowing equipment, utility vehicles, utility tractors, row‑crop tractors, agricultural implements, and skid‑steer loaders. Common repairs involve gasoline engines, diesel engines, and transmissions.
• Ensures that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer’s requirements.
• Ensures that the Service Department is equipped with the necessary special tools and that service equipment is available and maintained in good working order.
• Schedules routine maintenance of company‑owned vehicles.
• Always presents a professional image of the dealership.
• Performs other functions or duties as directed by management in line with the dealership’s objectives.

Job description

We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina and southern Virginia.

Service Manager – Whiteville

Basic Functions and Responsibilities

• Answers telephone calls from customers experiencing mechanical or technical problems with equipment. Leads the Service Department in diagnosing the complaint, determining the cause of failure, and establishing the correction needed to properly repair equipment to customer satisfaction.
• Develops, maintains, and adheres to a priority system for scheduling all service work, customer and internal.
• Maintains all management reports necessary to audit the performance of the department and individual employees. Oversees the Repair Order process, including time required for repair, parts used, and the final invoice presented to the customer for payment.
• Schedules and assigns jobs and work areas to technicians according to their mechanical skills and knowledge. Handles repairs on riding lawn mowers, commercial mowing equipment, utility vehicles, utility tractors, row‑crop tractors, agricultural implements, and skid‑steer loaders. Common repairs involve gasoline engines, diesel engines, and transmissions.
• Ensures that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer’s requirements.
• Ensures that the Service Department is equipped with the necessary special tools and that service equipment is available and maintained in good working order.
• Schedules routine maintenance of company‑owned vehicles.
• Always presents a professional image of the dealership.
• Performs other functions or duties as directed by management in line with the dealership’s objectives.

Experience, Skills, and Knowledge Requirements

• Previous supervisory or management experience preferred but not required.
• Strong organizational skills and leadership abilities.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Basic mechanical ability/understanding of engines, transmissions, and electrical systems is necessary.
• Computer skills necessary to oversee the Repair Order process.
• Ability to speak effectively one‑on‑one or before groups of customers or employees.
• Ability to interpret departmental financial statements.
• Ability to negotiate customer complaints to a satisfactory resolution.

Physical Demands

• Weight requirement: lifting up to 50 lbs.
• Mobility: squatting, bending, lifting, reaching, twisting, standing, and sitting.
• Visual: working with PC, smart devices, and close detailed work.
• Driving: occasional – short and long distances.
• Dexterity: ability to grasp and manipulate standard tools and office equipment.
• Noise: medium to high.

Benefits

Employees receive a total annual salary that consists of competitive base wages and a structured bonus program. Benefits include medical and dental insurance, a flexible spending account, life insurance, paid time off, paid holidays, a 401(k) program with employer match, and a company discount. Quality Equipment also provides significant paid training and opportunities for professional and personal development.