Service Manager

Trek Retail Corporation; Westlake (TX); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Health care

Dental insurance

Vision insurance

FSA

Life insurance

Vacation package

401(k) with match/ESOP

Maternity leave 12 weeks

Paid holidays

Tuition reimbursement up to $15,000

Employee discounts

Vendor and partner discounts

Job summary

Trek Store Westlake is seeking a Service Manager to lead the store's Service Center and drive exceptional customer experiences. You will oversee workflow, staffing of mechanics, and KPIs, acting as the primary service advisor and integrating sales with service.

You will train and motivate the team, manage service costs, and ensure orders are organized. You’ll lead in delivering Trek bikes from service to sales floor while maintaining high energy and a commitment to hospitality.

Qualifications

• 3+ years of bicycle service center experience.
• Excellent communication and leadership skills.
• Ability to train and develop team members.
• Strong focus on customer hospitality and experience.

Responsibilities

• Lead service center workflow, staffing, and KPIs.
• Serve as the primary service advisor integrating sales and service.
• Write and review service orders (over 50% of orders).
• Control service costs, keep orders organized, and ensure clean operations.
• Develop employees and anticipate shop needs to align service and sales.

Skills

Leadership

Communication

Team development

Customer service

Bicycle service

Job description

Job Location

Trek Store Westlake

Summary Job Description

As Service Manager, you'll be the operations lead for your store's Service Center--and you'll be the one who's ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience. You'll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek's signature hospitality. That means you'll need to be a great communicator and leader who knows how to get the best out of your colleagues. You'll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop. This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You'll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop's needs so both the service and sales teams are set up for success.

What you'll bring to the team

• A positive, pitch-right-in attitude and motivation to help every customer find what they need
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Great leadership skills and the ability to motivate and develop future leaders
• Ability to plan effectively and stay a step ahead of your shop's needs
• 3+ years of bicycle service center experience
• A commitment to delivering the best possible experience for every customer
• An active learning engine and willingness to attend Trek Service classes in Waterloo, WI
• Proactive approach to staying up to date on industry changes and trends

Compensation Range

Hourly Rate $22.00 - $27.00

Trek Benefits

• Flexible and fun company culture
• Competitive health care
• PPO & HDHP medical plan options, Dental insurance, Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts

We are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are an E-Verify employer.

Trek is a place where you're valued for being you. If you're really into bikes, that's great. If you're not (yet), that's great too. Because there's a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It's what makes us who we are.

Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.