Service Manager

United Construction & Forestry, LLC; Westbrook (ME); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Bonus Program

John Deere University Training

Medical, dental, vision, and 401KMatch

Referral Bonus

Earned PTO

Employee Assistance Program

Paid Company holidays

Company Paid Life Insurance

Great Work/Life Balance

Opportunities for advancement

Job summary

United Construction & Forestry is seeking a Service Manager to lead the Service Department, assign personnel to work orders, and oversee shop and field service for John Deere equipment.

You’ll supervise staff, manage quotes, coordinate pickups and deliveries, and work with Deere programs while ensuring customer satisfaction and safety compliance.

Qualifications

• Customer service skills and follow-through ability.
• Familiar with the equipment industry and John Deere products preferred.
• General understanding of mechanical/technical terms, and knowledge of repair methods.
• Proficient with desktop applications, email, internet and Service Advisor.
• Ability to work varying shifts, weekends, and on-call.
• Strong understanding of financial principles related to Service Department operations.
• Ability to create and interpret internal reports for improvement.
• Forklift certification required.
• Ability to travel for customer service and training.
• Clean driving record and valid driver's license.

Responsibilities

• Supervise all Service Department personnel
• Open and close work orders for control of each shop job
• Maintain detailed records of time and performance of Service employees
• Monitor pick-up and delivery of equipment
• Explain quotes to customers and confirm changes before service
• Upsell services to keep the product operating more efficiently and safely
• Stay current on Deere product improvement programs
• Order and maintain shop supplies
• Monitor customer satisfaction via phone calls and on-site visits
• Coordinate with Deere on programs, warranties and technical issues
• Interview and select qualified personnel
• Report on status of shop goals to RPSM or GM
• Assist in planning and developing service marketing programs
• Act as site safety coordinator with Corporate Safety Manager
• Monitor training needs and delivery of training as required

Skills

Customer service

Industry knowledge

Mechanical terms

Financial principles

Reporting & analytics

Forklift certification

Travel willingness

Driver's license clean record

Team leadership (supervisory)

Education

Bachelor’s degree preferred

Two-year certificate + 5 years experience desired

Tools

Service Advisor

Job description

Description

Who We Are

United Construction & Forestry is a John Deere Dealership with multiple locations across the Northeast. We service customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer service throughout all our locations and departments including parts, sales, and service.

United sees an incredible opportunity in the Northeast to continue to expand the John Deere brand. We will continue to invest heavily in the region, building new facilities, updating and upgrading operations and empowering the business to continue to bring on talented, hardworking people to the team. United Construction & Forestry is a sister company to United Ag & Turf, so the opportunities for our employees to leverage career growth and advancement are endless.

What You’ll Get

• Bonus Program
• Training through John Deere University
• A comprehensive employee benefits plan that includes medical, dental, vision, and 401K Match
• Referral Bonus
• Earned PTO
• Employee Assistance Program
• Paid Company holidays
• Company Paid Life Insurance
• Great Work/Life Balance
• Opportunities for advancement

Job Type: Full-time

Schedule: Monday – Friday 1st shift – Saturdays as needed

United Construction & Forestry is looking for a Service Manager who will be responsible for maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment.

What You’ll Do

• Supervise all Service Department personnel
• Supervise the opening and closing of work orders for control of each shop job
• Maintain and monitor detailed records of time and performance of Service employees
• Monitor and schedules pick-up and delivery of equipment
• Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction
• Up-sells any service that is necessary to keep the product operating more efficiently and safely
• Stays current on product improvement programs from Deere
• Order and maintain needed shop supplies
• Monitor customer satisfaction through phone calls and on-site visits
• Coordinates with Deere on programs, warranties and technical machine problems
• Interview and select qualified personnel
• Reports on the status of shop goal and objective achievement to either the RPSM or GM
• Assists in planning and developing service marketing programs
• Act as site safety coordinator in conjunction with Corporate Safety Manager
• Monitor training needs and provides for the delivery of such training as required

Requirements

What it Takes

• Excellent customer service skills and follow through ability
• Familiar with the equipment industry, John Deere and competitive products preferred
• General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment
• Ability to use standard desktop load applications, email, internet functions and Service Advisor
• Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis
• Solid understanding of financial principles relative to Service Department operations and company business systems
• Ability to create, analyze and interpret internal reports and provide feedback with areas of improvement
• Exhibits necessary skills to effectively manage a fast-paced environment
• Achieves and maintains forklift certification
• Ability to travel for customer service and training as needed
• Clean driver’s record and valid driver’s license

Preferred

• Two-year certificate from college or technical school and five years of related experience desired.

Education

Bachelor’s degree is preferred, Heavy equipment service experience may be substituted or combined with education.

Physical Requirements

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Maneuver on/under heavy equipment and around construction/agricultural sites with loose-footing and irregular terrain.
• Operate a motor vehicle both day and night.
• While performing the duties of the job, the employee is required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
• Specific vision abilities required by this job include close vision requirements
• Hearing ability is sufficient to communicate with others in person or over the phone
• Light to moderate lifting may be required (up to 50 pounds)
• Ability to reach, stoop, kneel, and bend as needed