Service Manager

EquipmentShare; Waterloo (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Monthly family dinner night

Base salary + profit sharing

Company provided truck

Full medical, dental, vision coverage

401(k) with company match

Generous PTO + holidays

Tool/boot reimbursements

Volunteer time

Job summary

EquipmentShare in Waterloo, IA is seeking a Service Manager to lead a team of Heavy Equipment Maintenance Technicians and manage service operations at our rental facility. You will use data from the T3 platform to assign work, monitor intervals, order parts, and diagnose issues, driving faster resolutions and better uptime.

The role emphasizes customer satisfaction, on-site supervision, and continuous improvement in a fast-paced, mission-driven environment with comprehensive benefits and

Qualifications

• Three years of maintenance and service experience required.
• Experience leading maintenance teams preferred.
• Valid drivers license and be at least 21 years old.

Responsibilities

• Lead and supervise equipment mechanics and service staff to ensure quality performance.
• Schedule repairs for customer and company-owned rental equipment.
• Maintain strong customer relationships and keep clients informed of service improvements and opportunities.
• Respond promptly to inquiries, requests, or complaints and resolve issues.
• Provide training and maintain a safe work environment.

Skills

Maintenance leadership

Interpersonal skills

Problem solving

Customer service

Adaptability

Teamwork

Industry knowledge

Communication

Education

High School diploma

Trade school certificate

Job description

Build the Future with Us — EquipmentShare is Hiring a Service Manager

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Service Manager at our rental facility in Waterloo, IA, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).

Schedule: Monday to Friday, 7:00 AM to 5:00 PM

Primary Responsibilities

As a Service Manager, you’ll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder.

• Coordination and supervision of quality performance of our equipment mechanics and service personnel
• Scheduling repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Employee training and development and maintaining a safe work environment
• Other duties, assigned as needed

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company provided truck

• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes!)

• Annual tool and boot reimbursements for those in applicable jobs

• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

• Access to industry leading diagnostic tools

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills and Qualifications

Required Skills/Abilities:

• Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience.
• Strong interpersonal and problem solving skills.
• Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
• Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry.
• Superior customer service, teamwork and verbal/written communication skills

Education and Experience:

• High School diploma, Trade school certificate preferred
• Experience in field service, maintenance and repair preferred
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle

Physical Requirements:

• Must be able to move, stand, stoop and bend freely
• Must be able to lift up to 50 pounds at times
• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.