Service Manager

Smart Care Equipment Solutions; Siler City (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Advancement opportunities

Job summary

Smart Care Equipment Solutions is seeking a Service Manager in the Siler City, NC market with responsibilities spanning workforce management, service delivery excellence, and cross-functional coordination. You will partner with the District Manager to achieve sales and profitability budgets while coaching Technicians and onboarding new Service Delivery Specialists.

The role emphasizes scheduling, performance coaching, and stakeholder relationship management, with a path toward advancement within

Qualifications

• Must read and write in English.

Responsibilities

• Manage daily workforce flow, scheduling issues including weekends and evenings.
• Coordinate with dispatchers on technician scheduling, service efficiency and schedule adherence.
• Participate in onboarding and training plans for Service Delivery Specialists.
• Coach technicians to own their outcomes and provide necessary tools and resources.
• Review district performance with the District Manager to hit sales and profitability budgets.
• Collaborate with Parts Department on parts issues, shipping and delivery.
• Build strong relationships with customer stakeholders and proactively manage issues.

Skills

People management

English literacy

Education

Associate degree

Bachelor's degree equivalent

Job description

Join the industry leading Smart Care Equipment Solutions team as a Service Manager in the Siler City, NC, market. The Service Manager partners with the District Manager managing the business within a district to achieve sales and profitability budgets. They manage service delivery excellence by working directly with Service Delivery Specialist and District Managers. This individual focuses on workforce management; reviews service delivery metrics, determines root causes of customer disputes, addresses operating expense inefficiencies, and supports Service Delivery Specialist development opportunities.

What You Will Do

• Manage daily workforce flow, scheduling issues, vacation schedule, and the emergency service schedule for weekends and evenings.
• Daily work with dispatchers on technician scheduling, service efficiency, schedule adherence, and contracted service completion.
• Participate in new Service Delivery Specialists (SDS) on‑boarding and implement/exercise a training plan.
• Coach and empower Technicians to own their results and provide the tools and resources to achieve them.
• Identify potential in individuals and align development activities to their abilities and talents.
• Manage technician performance through coaching and direction under the supervision of the District Manager.
• Review district performance with District Manager monthly to identify needed improvements to achieve sales and profitability budgets.
• Work with Parts Department on parts issues, shipping, and delivery.
• Actively build strong relationships with key stakeholders in the customer's organization.
• Proactively manage customer relationships to effectively solve issues and demonstrate value.

What is in it For You

• Utilize your managerial and leadership skills to support and lead a high‑performing team.
• Develop skills in leading a workforce.
• Become part of a field service support management team with advancement opportunities.
• Competitive salary and benefits.
• Access to best‑in‑class resources and technology.

This position will be in Fishers, Indiana.

Basic Qualifications

• Must meet one of the following: Associate degree and two years people‑management experience, or a combination of Smart Care experience, people‑management or education experience equal to a Bachelor’s Degree (1.5 years’ experience equals 1 year post‑secondary education).
• Must be able to read and write in English.
• Immigration sponsorship not available for this role.

Preferred Qualifications

• Commercial kitchen equipment repair, hospitality/hotel, restaurant, or business service industry experience.
• Prior experience monitoring/assessing performance of yourself, others, and organizations to make improvements or take corrective action.
• Proven record of meeting customer needs, quality service delivery, meeting business objectives, and ability to lead a field service team.
• Good decision‑making and problem‑solving skills when handling challenging situations in a fast‑paced environment.

About Smart Care Equipment Solutions

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand‑alone refrigeration, specialty coffee and beverage, complex rack refrigeration, and HVAC.

Equal Employment Opportunity Statement

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].