Service Manager

ED MORSE AUTOMOTIVE GROUP; Savanna (IL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401K with match

Health benefits

Paid training

Vacation & holidays

Employee discounts

Job summary

Ed Morse Automotive Group is seeking a skilled Service Manager to lead our service department and drive profitability across multiple locations. You will supervise daily operations, recruit and mentor technicians, and ensure superior customer service while maximizing efficiency and loyalty.

You will manage payroll, expenses, and training, while maintaining safety and quality standards, with a focus on sustaining high customer satisfaction and service growth.

Qualifications

• 5 years of Service Manager experience in the automotive industry.
• Strong customer focus with negotiation and de-escalation skills.
• Leadership ability with track record developing team members.
• Good automotive technical aptitude to work with technicians.
• Valid driver’s license with clean driving record.
• Pre-employment background check and drug screening required.

Responsibilities

• Develop service operations, gross profit, and expense control.
• Oversee daily operation of the Service Department to maximize sales and productivity.
• Recruit, hire, train, and develop a team of automotive service professionals.
• Handle customer complaints promptly and professionally to ensure satisfaction.
• Increase labor sales and manage payroll and expenses.
• Ensure vehicles are serviced properly and technicians are utilized efficiently.
• Maintain safety standards and staff training compliance.

Skills

Service management

Customer focus

Leadership

Team development

Negotiation

De-escalation

Tools

Automotive software

Job description

Service Manager

Accelerate your career with Ed Morse Automotive Group! With 80+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, MT, IL, IA, CO, and AZ with over 60 + locations, representing 40+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

We are currently seeking a Service Manager to join our Ed Morse team.

Responsibilities

• The Auto Service Manager is responsible for developing service operations, gross profit, and expense control.
  
• Ideal Candidate will possess a minimum of 5 years of Expertise as a Service Manager. They will be responsible for the Daily Operation of the Automotive
• Service Department to achieve maximum Sales and Productivity
  
• Recruit, hire, train, and develop a team of top Automotive Service Professionals while promoting strong customer satisfaction and building loyalty.
  
• Handle customer complaints tactfully, promptly, and with concern for the customer.
  
• Provide exceptional customer service by listening to customer concerns and finding the best possible solutions.
  
• Generate and strive to increase labor sales.
  
• Ensure that vehicles are being serviced properly while utilizing technicians efficiently.
  
• Must be able to maintain a quality staff that meets and exceed training standards outlined by the manufacturers.
  
• Supervise and manage the workload and schedules for all service employees.
  
• Have a full understanding of job requirements for associates within the service department and how those jobs are to be performed.
  
• Manage payroll and expenses to meet the changes in the business.
  
• Ensure that the department and equipment meet required safety standards for a hazard-free work environment.

Qualifications

• 5 years, Service Manager Experience in the automotive industry is a must.
  
• Strong customer focus including negotiation andde-escalation skills.
  
• Leadership ability to include demonstrated ability to develop team members.
  
• Good automotive technical aptitude to work with automotive technicians.
  
• Ability to learn and work with automotive software.
  
• Successfully complete apre-employment background check and drug screening
  
• Valid Driver’s License with clean driving record.

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

Benefits

• 401K with a 25% match up to 6% of your contribution
• Competitive Health Benefits including: Medical, Dental, Vision, and Telemedicine
• Supplemental Insurance options, Life Insurance, Short Team Disability & Long-Term Disability
• Employee Assistance Program-Short-term counseling on all aspects of life!
• Paid Training and Business travel
• Ongoing Education
• Vacation Pay and Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program! – Discounts on vehicles, parts & service
• Employee Referral Program- Get rewarded for working with friends!
• Opportunities in multiple states with over 40+ brands and growing!
• Uncapped Earning Potential

Equal Opportunity Employer