Service Manager

Hy-Vee, Inc.; Pleasant Valley Township (IA); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Hy-Vee is seeking a Service Manager to oversee store operations in the General department. You will supervise staff, coordinate schedules, and ensure prompt, friendly service across all departments.

You will lead by example, manage merchandising and compliance, handle customer issues, train employees on policies, and develop a culture of teamwork and accountability in a fast-paced retail environment.

Formación

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsabilidades

• Provide prompt, friendly customer service.
• Lead by example and maintain positive employee relations.
• Plan, prepare, and adjust work schedules; assign duties; ensure timely completion.
• Supervise and coordinate store activities or perform work across all areas as needed.
• Ensure proper customer service and address issues promptly.
• Train workers on store policies and procedures; provide ongoing education.
• Evaluate employee performance; recommend promotions/transfers/dismissals.
• Enforce safety procedures; handle accident forms as needed.
• Order merchandise; verify deliveries; report discrepancies.
• Determine locations of displays; ensure product quality and quantities meet demand.
• Manage managerial data: sales, inventory, and ad/display projections.
• Review personnel records for completeness; understand payroll basics.
• Handle cash registers and related transactions.
• Recommend cost reduction programs and shelf allocations.
• Handle confidential information with discretion.
• Adhere to Hy-Vee policies and store guidelines.
• Report to work on schedule.

Conocimientos

Practical problem solving

Arithmetic calculations

Interviewing & guiding

Team leadership

Educación

High school diploma or equivalent

Descripción del empleo

Job Title: Service Manager.

Department: General.

FLSA: Hourly.

Revision Date: 07/2026.

About Hy-Vee:

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important:

The Service Manager keeps the store running smoothly by supervising and coordinating the activities of employees across all departments, ensuring customers receive prompt, friendly service at every turn. In this role, you'll lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we'd love to have you on our team.

What You'll Do:

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one.
• Lead by example and maintain positive employee relations, creating an atmosphere of friendliness, teamwork, and accountability throughout the store.
• Plan, prepare, and adjust work schedules, assign employees to specific duties, and follow up to ensure tasks are completed properly and on time.
• Supervise and coordinate activities of employees across all areas of the store in the Department Manager's absence, or perform the work necessary at all job levels.
• Ensure proper customer service throughout the store and address specific customer issues promptly and professionally.
• Train workers in store policies, department procedures, and job duties and provide ongoing education for employees on updated policies and procedures.
• Evaluate employee performance and recommend personnel actions such as promotions, transfers, or dismissals.
• Train and enforce safety procedures to provide a safe and healthy work environment; fill out customer accident forms and first reports of injury as needed.
• Order merchandise, verify deliveries, ensure quality, and report discrepancies between orders and received product.
• Determine the location of ad and promotional displays and ensure product quality and quantities meet customer and store demands.
• Compile, store, retrieve, and understand managerial data including sales, inventory reports, and ad and display projections.
• Review personnel records for completeness and accuracy and understand the basics of the payroll system.
• Handle cash registers and Western Union, money order, and hunting and fishing license transactions.
• Recommend cost reduction programs and additions, deletions, and shelf allocation of merchandise.
• Handle confidential information including pricing, sales reports, profit and loss reports, and employee wages with discretion.
• Adhere to all Hy-Vee policies and store guidelines.
• Report to work when scheduled and on time.

Your Skills:

• Solve practical problems and interpret instructions across a variety of situations with limited standardization.
• Perform arithmetic calculations involving fractions, decimals, and percentages accurately.
• Interview to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain increased contact with customers and employees.
• Lead and develop a team while building a collaborative, customer-focused store culture.

Reporting Relationships.

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of HWH, Perishables, Store Operations, and eCommerce.

Direct Reports: All positions except those listed above or as designated by the Store Director.

Education and Experience:

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Physical Requirements:

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation.
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment.
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards.
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties.

Working Environment:

This is a fast-paced role in a retail store environment where you will be active throughout the store. You will have exposure to dust, noise, and temperature extremes, with possible equipment movement hazards and occasional exposure to cleaning chemicals or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.