Service Manager

Pool Environments; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Pool Environments in Plano, TX is seeking a Service Manager to lead day-to-day service operations for pools and outdoor environments on-site.

You will coordinate schedules, supervise technicians, handle client communications, manage inventory, invoicing, and ensure safety and quality across ongoing projects.

Qualifications

• Experience in service management or field operations, preferably in pool construction, maintenance, or related outdoor environments industry.
• Strong organizational and scheduling skills, able to manage multiple service projects and technician assignments.
• Effective client communication and relationship management, including explaining technical issues clearly.

Responsibilities

• Oversee day-to-day service operations for pools and outdoor environments.
• Coordinate service schedules and supervise technicians.
• Communicate with clients, assess service needs, and provide recommendations.
• Monitor work quality, manage inventory and equipment, and handle invoicing and scheduling.
• Collaborate with construction and design teams to support ongoing projects and safety standards.

Skills

Service management

Scheduling

Client communication

Pool systems knowledge

Leadership

Attention to detail

Driver's license

On-site operations

Education

High school diploma or equivalent

Technical/construction/business education beneficial

Tools

Service management software

Job description

Company Description

Pool Environments is a design/build firm based in Plano, Texas, specializing in distinctive waterscapes for residential and commercial clients. The company’s projects range from new swimming pool construction and remodeling to outdoor rooms, kitchens, water features, koi ponds, and creeks across the Dallas/Ft. Worth metroplex and North Texas. Since 1990, Pool Environments has focused on creative design, quality craftsmanship, and long-term client service. Each project is closely supervised by the company’s owners and held to strict standards of excellence at every phase. Applicants can explore the company’s website to review completed projects and client feedback.

Role Description

The Service Manager is a full-time, on-site role located in Plano, TX, responsible for overseeing day-to-day service operations for pools and outdoor environments. This role coordinates service schedules, manages service technicians, and ensures timely completion of maintenance, repairs, and customer requests. The Service Manager communicates directly with clients, assesses service needs, provides recommendations, and follows up to ensure client satisfaction. Daily activities include monitoring work quality, managing inventory and equipment, invoicing, scheduling, and resolving operational issues within our service department. The role also collaborates with construction and design teams to support ongoing projects and maintain high standards of safety and professionalism.

Qualifications

• Experience in service management or field operations, preferably in pool construction, maintenance, or a related outdoor environments industry.
• Strong organizational and scheduling skills, with the ability to manage multiple service projects and technician assignments simultaneously.
• Effective client communication and relationship management skills, including the ability to explain technical issues in clear, accessible language.
• Knowledge of pool systems, water features, and basic mechanical/electrical troubleshooting, or willingness to learn these systems quickly.
• Proficiency with service management software, digital record-keeping, and basic office tools (e.g., email, spreadsheets).
• Demonstrated leadership abilities, including coaching, performance feedback, and fostering a respectful, safety-focused team culture.
• Attention to detail and commitment to quality standards aligned with a high-end design/build environment.
• Valid driver’s license and ability to work on-site around outdoor construction and service areas.
• High school diploma or equivalent required; additional technical, construction, or business education is beneficial.
• Prior experience in the Dallas/Ft. Worth or North Texas market and familiarity with local regulations and safety practices is a plus.