Service Manager

Hilltop Residential; Plano (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

401k with Company Match

Comprehensive Medical, Dental and Vis​

Paid Life Insurance

Employee Referral Program

Short and Long Term Disability

Paid Time Off

Employee Rent Discount Program

Rapid growth opportunities

Job summary

Hilltop Residential is seeking a Service Manager to lead maintenance operations at Windhaven Park in Plano. You will organize, prioritize, and guarantee timely service requests, while ensuring vacant units are rent-ready and compliant with safety standards.

The role requires 1+ year of hands-on maintenance, proficiency with property management software, and an EPA/HVAC certification. A valid driver’s license and weekend availability are essential.

Qualifications

• 1+ years of hands-on maintenance experience.
• Proficient with property management software.
• Available to work weekends and flexible hours.
• EPA/HVAC certification or license.
• Valid driver's license or reliable transportation.

Responsibilities

• Coordinate service requests and ensure timely repairs.
• Inspect grounds and buildings for curb appeal and safety.
• Oversee turnover of vacant units to rent-ready condition.
• Use software to document service requests daily.
• Assist with budget adherence and obtaining competitive bids.

Skills

Maintenance experience

Flexible schedule

On-call readiness

Driver's license

EPA/HVAC certification

Tools

Property Management Software

Job description

6201 Windhaven Pky Plano, TX 75093

Job Title

Service Manager

Location

Windhaven Park, 6201 Windhaven Pky, Plano, TX 75093

Job Type

Full-time

Description

At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors. Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it!

Benefits

• Competitive Pay
• 401k with Company Match
• Comprehensive Medical, Dental and Vision Plans
• Paid Life Insurance
• Employee Referral Program
• Short and Long Term Disability
• Paid Time Off
• Employee Rent Discount Program
• Rapidly Growing Company with Opportunities for Growth

Essential Responsibilities

• Organize, prioritize, and guarantee service requests and repairs are made correctly and in timely manner
• Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb-appeal at all times
• Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner
• Understand and execute service requests using computer software systems daily
• Perform turnkey work as required and ensure all make-readies are inspected
• Follow the standard operating procedures
• Keep basic knowledge of local and state codes for permitting, sign ordinances and pool regulations
• Follow and enforce the company's policies and procedures
• Communicate effectively with residents, fellow associates, vendors, and supervisors
• Work with community director to handle maintenance-related resident problems
• Assist community director with documenting counseling sessions with maintenance staff
• Maintain a preventative maintenance program to minimize emergency and service repairs
• Maintain hazard communications program; teach and promote safe work practices
• Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary
• Work with community director to obtain competitive bids for maintenance-related expenses
• Understand and adhere to budget guidelines
• Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community director
• Monitor inventory and maintain appropriate levels of parts and supplies

Requirements

• 1+ years of hands-on general maintenance experience
• Strong proficiency with property management software systems
• Availability to work a flexible schedule, including weekends
• Rotating on-call responsibility for after-hours emergencies
• EPA/HVAC license or certification
• Valid driver's license and/or access to reliable transportation

Certification Requirement

This role will require an EPA Universal or HVAC certification. If you meet all other requirements and are chosen for this position, Hilltop Residential will invest in your professional development by covering the cost for you to obtain the required certification.

Equal Opportunity Statement

Applicants are evaluated on the basis of job qualifications—not race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, citizenship or any other status or characteristic covered by federal, state or local law.