Service Manager

Allied Universal; Phoenix (AZ); On-site; USD 60,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid time off

Vacation accrual

Job summary

Allied Universal is seeking a Service Manager to lead daily security operations in Phoenix, AZ. You will guide security officers and supervisors, ensuring client contractual hours are met while minimizing unbilled overtime.

You will drive safety, performance, and client satisfaction on a national scale. You will recruit and develop teams, perform payroll and reviews, and act as the main client contact to deliver outstanding security services.

Qualifications

• Bachelor’s degree in criminal justice, business, or related field with 2+ years managing hourly employees in a fast-paced service org.
• Associate’s degree in criminal justice, business, or related field with 3+ years managing hourly employees in a fast-paced service org.
• High school diploma with 5+ years managing hourly employees in a fast-paced service org.

Responsibilities

• Ensure security protocols and standards are upheld; manage frontline supervisors and officers.
• Recruit, train, schedule, and manage supervisors and officers; handle payroll and evaluations.
• Serve as primary client contact; ensure high-quality service protecting people and property.
• Leverage BI tools and AI tech to track metrics, optimize schedules, and reduce overtime.

Skills

Leadership

Client engagement

Operations oversight

Security management

Team supervision

BI tools

Education

Bachelor's degree in Criminal Justice

Associate's degree in Criminal Justice

High school diploma or equivalent

Tools

BI tools

Security systems

Microsoft Office

Job description

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Hiring for a Security Account Manager

Join the world’s leading global security company!

• Salary is $66,800.00 per year


• Location: Phoenix, Arizona


• Excellent benefits and career growth opportunities


• Benefits include medical, dental, vision, life insurance, paid time off, and 401(k) participation for eligible employees.

Allied Universal® is hiring a Service Manager. As a Service Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you. Why Join Allied Universal?

RESPONSIBILITIES:

Caring Leadership, Client Engagement, and Operational Oversight:

• Ensure all security protocols and standards are consistently upheld; operate independently to manage frontline supervisors and security officers, meeting client-specific contractual hours while proactively minimizing unbilled overtime


• Recruit, train, schedule, and manage supervisors and officers; execute payroll, performance evaluations, and employee relations to build high-performing, engaged security teams


• Serve as the primary point of contact for clients, ensuring high-quality service that enhances the protection of people and property


• Leverage Allied Universal’s AI technology and Business Intelligence platforms to track metrics, optimize employee schedules, and reduce non-billed overtime to achieve operational efficiency, productivity, revenue growth, cash collections, and profitability

Safety and Compliance:

• Respond to escalated issues professionally, coordinating with clients and internal teams


• Maintain training, safety, and operational standards while managing uniforms, equipment, and supplies

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:




• Bachelor’s degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization


• Associate's degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization


• High school diploma or equivalent with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization




• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment


• Valid driver’s license if driving a company vehicle, or personal vehicle while conducting business


• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.


• Experience in leading development, and retaining a diverse team while building positive client relationships


• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination


• Skilled In managing a large and dispersed team that fosters teamwork, Innovation, agility, client relations and achieving desired results


• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction


• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient manner


• Proficiency in web-based applications and computer systems, including Microsoft Office


• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence


• Excellent oral and written communication skills


• Knowledge of safety protocols and delivery service


• Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Professional, articulate and able to use good independent judgment and discretion


• Experience managing a dispersed workforce in a multi-location operation


• Law enforcement, military and/or contract or proprietary security services, or facility management experience


• American Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certification


• Previous payroll, billing and scheduling experience


• Aptitude with security systems; CCTV, Access Control, and badge administration


• Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance


• Eight paid holidays annually, five sick days, and four personal days


• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.