Service Manager

Marquee Asset Management, LLC; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) matching

Life and disability insurance

Paid vacation & sick

Paid holidays

Rental discount

Job summary

Sunstone Property Management is seeking a Service Manager to oversee maintenance, service, and repairs across our communities. You will lead a team of service professionals, coordinate vendor work, and ensure safe, efficient operations reporting to the Community Director.

Ideal candidates have 2+ years in multifamily maintenance, strong leadership, and solid knowledge of blueprints, electrical/mechanical systems, and preventive maintenance.

Qualifications

• 2+ years in multifamily maintenance or a similar background.
• Strong leadership and team management abilities.
• Technical knowledge of blueprints, diagrams, mechanical/electrical schematics.
• Excellent written and verbal communication.
• Ability to work with minimal supervision and exercise technical judgment.
• Physical capability to lift up to 80 pounds and work in varied conditions.

Responsibilities

• Lead and manage the service team, providing guidance and training.
• Oversee maintenance and repairs, coordinating with vendors as needed.
• Perform pre-move out inspections and document damages.
• Oversee unit turnover, minor repairs, and preventive maintenance.
• Maintain common areas, pools, landscapes, and equipment.
• Maintain records of maintenance work and complete service requests.
• Participate in on-call rotation for emergencies.
• Ensure safe work practices and PPE usage.

Skills

Leadership

Maintenance knowledge

Blueprints knowledge

Communication

Industry knowledge

Documentation

Physical stamina

Independent work

Education

GED/HS Diploma

EPA/CPO certification (preferred)

Job description

Overview

Join Sunstone Property Management as a Service Manager and play a pivotal role in maintaining the exceptional quality of our communities. In this full-time position, you’ll be responsible for overseeing community maintenance, service, and repairs, ensuring a safe and comfortable environment for all residents. Reporting to the Community Director, you’ll support one or multiple locations, leading a team of service professionals and ensuring efficient and effective maintenance operations.

Reports To: Community Manager

FLSA: Exempt

Duties & Responsibilities

Leadership

• Lead and manage the service team, providing guidance, training, and support to ensure high performance and professional development.
• Oversee administrative and maintenance duties, ensuring tasks are completed efficiently and to high standards.
• Foster a positive and collaborative team environment, promoting teamwork and effective communication between the team and Community Director.

Maintenance & Repair

• Responsible for the overall physical condition of the community, including maintenance.
• Respond to resident service requests, performing maintenance or making repairs personally or through site staff, and requesting vendor services when necessary.
• Perform pre-move out and rent-ready inspections, documenting unit condition and appropriate security deposit retention charges for damage beyond ordinary wear and tear.
• Oversee and perform unit turnover work, including minor repairs and vendor service coordination.
• Maintain mechanical equipment and perform preventive maintenance as required.
• Ensure cleanliness of common areas, amenity spaces, clubhouse, lobbies, corridors, elevators, and stairwells.
• Maintain pool and spa water chemistry and filtration systems in accordance with industry standards and health department requirements.
• Manage irrigation and landscape areas, ensuring efficient water management, plant health, and clean appearance of landscape areas, including hardscape and curbing.
• Perform routine inspections of the community and ensure proper operation of building systems.
• Oversee energy demand and consumption for meters.
• Monitor water and electricity usage in common areas to maximize efficiency.
• Obtain vendor bids as requested for repairs and improvements.
• Monitor appliance and equipment warranties to ensure service life.
• Ensure proper use of Personal Protective Equipment and follow all safe work practices.

Administrative

• Maintain accurate records of all maintenance and repair work.
• Complete service requests and follow-up to ensure resident satisfaction.
• Lead in organizing and maintaining inventory of tools, equipment, and supplies.
• Participate in on-call rotation for emergency maintenance requests.

General

• Perform any additional duties assigned by the Community Director or other leadership as needed.
• Conduct all business in accordance with Skyline’s policies and procedures, Fair Housing, Americans with Disabilities

Act, Fair Credit Reporting Act, and all other Federal and State laws.

Experience

• 2+ years’ experience in multifamily maintenance or a similar background required.

Skills

• Strong leadership skills with the ability to manage and motivate a team.
• Knowledge of how to maintain, repair, diagnose, and correctly install or replace equipment and machinery.
• Firm technical knowledge of blueprints, diagrams, mechanical engineering schematics, and electrical diagrams.
• Excellent communication skills to explain technical problems to laypeople.
• Strong knowledge of the industry and the general requirements of different equipment types.
• Precise written communication abilities for filing repair, installation, and maintenance reports.
• Physical stamina to handle complex tools and heavy equipment and move through confined spaces.
• Ability to work with minimal supervision while using technical judgment regarding complex tasks.

Physical

• Ability to lift and carry up to 80 pounds occasionally and 30 pounds frequently.
• Capability to work in various environmental conditions including heat, cold, rain, and snow.
• Frequent standing, walking, bending, and kneeling.
• Ability to climb ladders up to 32 feet and work at heights.
• Manual dexterity to handle tools and perform repairs.

Travel

• Must have a valid U.S. Driver’s License & Automobile Insurance
• Ability to operate company vehicles such as the community golf cart
• May need to utilize personal transportation to inspect apartment community and surrounding neighborhood, make corporate office visits, as well as required on-call travel.

Education

• Must have GED/High School Diploma or better
• Prefer EPA and CPO certification. May be required to obtain within 90 days of employment.

Benefits

• Health, Dental and Vision insurance
• 401(k) Matching
• Life Insurance and Disability Insurance
• Paid Vacation & Sick
• Paid Holidays
• Rental Discount