Service Manager

Sprouts Farmers Market; Philadelphia (Philadelphia County); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Competitive pay

15% discount for employee and family

Flexible schedules

401(k) with company match

Life insurance

DailyPay access

Job summary

Sprouts Farmers Market is seeking a Store Team Member to support front-end operations and store-wide responsibilities in our Philadelphia area stores.

You will drive customer service, help manage staffing, and assist with merchandising, pricing and safety standards in a fast-paced setting.

Qualifications

• Be at least 21 years of age.
• High school diploma or equivalent; degree preferred.
• Proven success leading building operations, including staffing, training, and performance.
• Strong professional communication, both written and verbal.
• Proficient in Microsoft Office and related software.
• Able to work a schedule that includes nights, weekends and holidays.

Responsibilities

• Shape store culture by modeling Sprouts values.
• Drive customer satisfaction with superior service.
• Demonstrate product knowledge when assisting customers.
• Resolve customer complaints per company standards.
• Lead front end operations and ensure policy compliance.
• Organize hiring events and build candidate pipelines.
• Handle staffing, scheduling, training and performance appraisals.
• Coordinate store signage and promotional activities.
• Assist with ordering, receiving, stocking and merchandising.
• Support career development and movement across the organization.

Skills

Customer service

Leadership

Communication

Attention to detail

Problem solving

Education

High school diploma or equivalent

Degree in business management or related field preferred

Tools

Microsoft Office

Bookkeeping/Accounting

Time and attendance software

HR software

Job description

Available Work Shifts OR Days and Times Team Members Must be Available to Work

• Monday Off
• Tuesday 2:30pm-10:30pm
• Wednesday Off
• Thursday 11:00am-7:00pm
• Friday 10:00am-6:00pm
• Saturday-2:30pm-10:30pm
• Sunday -2:30-10:30pm

Length of Time Sprouts anticipates requiring coverage of these hours

Indefinitely

Application Process for Team Members who are currently in this position and seeking additional hours

Team Members who are: (a) currently working in the role for which hours are available; and (b) interested in the posted available hours must sign the sign-up sheet to express their interest.

Application Process for Team Members who are NOT currently in this position

Team Members who are interested in hours available for a role different than their current position, shall follow the existing internal application process by completing an Internal Application. The Internal Application can be accessed electronically via the Electronic Internal Job Board. Team Members may also request a paper internal application from the Administrative Coordinator.

Overview Of Responsibilities

• Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values.
• Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store.
• Demonstrate product knowledge when assisting customers when working with team members.
• Listen to and resolve customer complaints in compliance with company standards.
• Champion the activity and results surrounding the customer service surveys and portal.
• Consistently demonstrate a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and help educate customers.
• Communicate standards, expectations, policy changes, and product knowledge to the team members. Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs.
• Organize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist.
• Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility.
• Celebrate store successes and identify/address opportunities for improvement.
• Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
• Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures.
• Manage team member concerns and conflict through proactive and clear discussions.
• Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers.
• Communicating sales promotion information to cashier team ensure proper execution and customer satisfaction.
• Provide and receive constructive feedback and direction for effective communication and collaboration with others.
• Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage).
• Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards.
• Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases.
• Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations.
• Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates.
• Help build and maintain displays on the sales floor, compliant with company programs and standards.
• Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices.
• Communicate temperature failure of cases, shelves, and storage areas to Store Manager.
• Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that may crop up.
• Flexible to perform other related duties as assigned.

Qualifications

• Be at least 21 years of age.
• Have a high school diploma or equivalent, a degree in business management, marketing, retailing, communications, advertising, or related field preferred.
• Have demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising.
• Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness.
• Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
• Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays.
• Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is required occasionally.
• Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pull force required ranges from 80 pounds to 100 pounds.
• Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally.
• Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes, long pants, and gloves (latex and or cut-resistant).
• Tools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks.

Benefits

In addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:

• Competitive pay
• Sick time plan that you can use to support you or your immediate families health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member in your household on all purchases made at Sprouts
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with a generous company match
• Company paid life insurance
• Contests and appreciation events throughout the year full of prizes, food and fun!

Eligibility Requirements May Apply For The Following Benefits

• Bonus based on company and/or individual performance
• Affordable benefit coverage, including medical, dental and vision
• Health Savings Account with company match
• Pre-tax Flexible Spending Accounts for healthcare and dependent care
• Company paid short-term disability coverage
• Paid parental leave for both mothers and fathers
• Paid holidays

Get Paid Every Day!

Sprouts Farmers Market offers DailyPay - if you’re hired as an eligible employee, you’ll be able to transfer the money you’ve already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you don’t have to wait for payday to access the money you’ve already worked for. With DailyPay, you can see how much you’ve made every day and you can transfer your money any time before payday.

You can learn more by visiting https://www.dailypay.com/partners/sprouts-farmers-market/.

Why Sprouts

Grow with us!

If you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmer’s market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey.

At Sprouts, we’re committed to fostering an inclusive, respectful, and caring workplace culture.

Our Team Member Resource Groups (TMRGs) Create Spaces For Connection, Support, And Growth. Every Team Member Is Welcome To Join One Or More Of Our Five Groups

• Inspiring Women at Sprouts
• Rainbow Alliance at Sprouts
• Sabor at Sprouts
• Soul at Sprouts
• Honored to Serve at Sprouts

Together, these groups celebrate diversity and empower our team to thrive.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and requirements. Sprouts’ management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

Sprouts will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance in Hiring Ordinance.

California Residents: We collect information in accordance with California law, please see here for more information.