Service Manager

Kenco-Group; Ontario (CA); On-site; USD 74,000 - 111,000; Full time

Benefits offered by this job

Medical insurance including HSA/HRA

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Holidays

Job summary

Kenco Logistics is seeking a Service Manager for the KFS to lead the service department’s daily operations, ensuring high technician utilization and efficient billing. You will manage scheduling, safety compliance, and training, while coordinating with parts and service to optimize workflows.

The role requires 3–5 years in service operations, preferably in fleet services, with strong leadership and communication skills.

Qualifications

• 3–5 years experience in a service environment.
• Background in fleet service operation or related field.

Responsibilities

• Oversee technicians and daily service department operations.
• Maintain technician utilization of 85% or higher.
• Achieve service billing efficiency ratio above 75%.
• Control technician labor cost at or below 28% of revenue.
• Ensure training targets are met and maintained.
• Enforce corporate safety and quality procedures.
• Assist in recruiting and evaluating technicians.
• Coordinate work orders between parts and service.
• Ensure timely completion of shop jobs and safety issues addressed.
• Maintain inventory for service vans and paperwork for billing.

Skills

Fleet service operations

Leadership

Performance management

Communication

Safety and compliance

Job description

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About the Position

The Kenco Fleet Services (KFS) Service Manager is responsible for all technicians and overseeing all day-to-day activities in the service department.

• Consistently attain technician utilization at or above 85%.
• Consistently attain a service billing efficiency ratio above 75%.
• Control technician labor cost at or below 28% of revenue
• Ensure that training targets are achieved and maintained in all areas where training expectations are established.
• Must abide by all Kenco Corporate Safety and Quality Procedures
• Verify that accepted best practices are operating in the shop location.
• Assist in implementing and sustaining a recruiting program for technicians.
• Evaluate the performance of each technician against established performance criteria.
• Ensure that training goals for technicians are met.
• Develop and maintain best practices for work order coordination between parts and service department.
• Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed.
• Make daily assignments of workloads and job duties.
• Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans.
• Responsible for general cleanliness of the shop
• Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing.
• Manage a Preventative Maintenance program for all technicians.
• Review and evaluate technician daily KFS productivity sheets.
• Must interact with customers and coworkers in a professional manner.
• Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person.
• Maintain open communications with all associates.

Qualifications

3-5 years of related experience and/or training in a service environment. Background in fleet service operation or related field.

Competencies

• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
• Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
• Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
• Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
• Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
• Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long‑term viability of the organization.

Travel Requirements

This position is expected to travel approximately 25% or less. A passport is not required, but recommended.

Disclosures

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/. The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits offered

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays- 10 days

Kenco Group

Kenco is a Great Place to Work® certified company, a recognition driven by the feedback and experiences of our associates and one that reflects our people-first culture. Every day, our people push our business forward. Our dedicated workforce has been a cornerstone of our culture and an essential part of what makes Kenco so special. From the distribution floor to the boardroom, we are committed to inclusivity in our workforce, ensuring every one of our associates is empowered to have their voices heard. Through our diverse backgrounds, we’re able to leverage the strengths of every team member to devise creative solutions to any on- and off-site challenge—making Kenco a unified community where our people can grow together and make us stronger every day.

Equal Opportunity Statements

Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting. https://www.eeoc.gov/poster

For California residents please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy. https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

The approximate pay range for this job is: $73,920.00 - $110,880.00

Per company policy, all internal job postings expire 14 days from the date they are posted.