Service Manager

Hy-Vee; Omaha (NE); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Hy-Vee is seeking a Second Service Manager to oversee grocery floor operations with a focus on customer service and team leadership. The role emphasizes efficient daily tasks, engagement with customers, and collaboration with store leadership.

The ideal candidate supports employees, ensures policy compliance, and contributes to pricing and merchandising while maintaining a welcoming store environment for shoppers.

Qualifications

• High school diploma or equivalent is required.
• Ability to manage customer service and store operations per guidelines.

Responsibilities

• Provide prompt, efficient and friendly customer service to shoppers.
• Monitor sales floor operations and related technology for smooth service.
• Train and supervise employees; ensure policy compliance and strong cash handling.
• Assist customers by guiding them to products, securing items and addressing requests.
• Help with merchandising, pricing accuracy and floor displays.

Skills

Customer service

Team leadership

Merchandising

Education

High school diploma or equivalent

Job description

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Second Service Manager Department: Grocery FLSA: Non-Exempt General Function Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations.

Core Competencies

Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations Accountable and Reports to:

Report to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home Positions that Report to you: All positions except those listed above and department heads.

Primary Duties and Responsibilities

Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations.

General Function Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible.

Assists customers by: (examples include)

• Escorting them to the products they are looking for.
• Securing products that are out of reach.
• Loading or unloading heavy items.
• Making note of and passing along customer suggestions or requests.
• Performing other tasks in every way possible to enhance the shopping experience.

Answers the telephone promptly and provides friendly, helpful service to customers who call. Trains employees in store policies, department procedures, and job duties. Ensures proper customer service throughout the store and addresses specific customer issues. Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property. Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Manager. Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.

Recruits and interviews job applicants to recommend or determine employment. Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices. Approves checks written for cash or payment of merchandise purchased. Coordinates backroom facilities and equipment; recommends changes in allocation of space. Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe. Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

Determines the motivational needs of employees and provides the appropriate environment. Suggests improvements in work methods and procedures by observing and listening to employees/customers.

Prepares sketches or floor plans of proposed displays. Develops layout, selects theme, colors, and props, and requisitions materials. Oversees and participates in construction of displays. Participates in continuing education through reviewing articles in trade publications. Recommends cost reduction programs. Makes corrections, additions or deletions to employee’s schedules. Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). Handles cash registers. Resets new and current items in aisles. Performs other job related duties and special projects as required.

Supervisory Responsibilities

Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Selects new employees and acts on employee problems. Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Ability to do arithmetic calculations involving fractions, decimals, and percentages. Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.

Education and Experience

High school or 1 year of similar or related work experience.

Physical Requirements

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job

Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, copy and fax machine, two wheeler, register computer, delivery vehicle.

Contacts

Has daily contact with customers, fellow employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.

Confidentiality

Has access to confidential information which may include pricing, sales reports, and profit and loss reports.

Employment is contingent upon the successful completion of a pre employment drug screen.