Service Manager

Socket.dev; North Mankato (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401k and Matching

Paid Time Off

Holiday Pay

Job summary

SouthPoint Financial Credit Union is seeking a Service Manager for our Minnesota branch, responsible for delivering exceptional member service and leading a results‑driven team. You will train staff, supervise performance, and ensure superior daily operations across service, sales and security procedures.

You will promote a culture of teamwork, integrity and continuous improvement, guiding branch growth while maintaining high standards of compliance and risk awareness.

Qualifications

• Requires professional, well-developed interpersonal skills for communicating with members, employees and vendors.
• Leads by example with professional image and customer service focus.
• Flexible and adaptable to changing job requirements.
• Effective written and verbal communication with all staff and members.
• Able to manage multiple projects simultaneously.
• Highly organized, self-motivated and self-managed.

Responsibilities

• Develop and train staff in the role of Member Advisor.
• Evaluate branch employees’ performance and recommend salary adjustments.
• Maintain communication with management about area responsibilities and issues.
• Foster teamwork across staff and branches for quality member service.
• Promote a sales and service culture to grow branch profitability.
• Support and implement operational procedures for efficiency and service quality.
• Participate in community relations to raise awareness of the credit union.
• Oversee security, safety policies and staff awareness.
• Coordinate schedules and approve absences per policy.
• Encourage staff education through courses and conferences.
• Assist with end-of-day balancing and vault/cash operations.
• Maintain branch facilities and uphold policies (BSA/CIP/OFAC).

Skills

Interpersonal skills

Leadership

Communication

Team collaboration

Organizational skills

Multitasking

Independent work

Education

High school education or equivalent

2-year degree or related field

Tools

Automated systems

Job description

GENERAL SUMMARY

Serves as a Service Manager in the Credit Union branch setting. The primary responsibility is to provide excellent service by demonstrating the principals of SouthPoint Financial Credit Union and adhering to the vision of “Empowering People to Enhance Lives”. This position must also support and embody the core values of SouthPoint:

• Our Purpose is our Passion.


• We Champion Fearless Grit.


• It’s not about me, it’s about we.

ESSENTIAL FUNCTIONS

1. Develop and train new and existing staff in the role of Member Advisor.


2. Evaluate job performance of branch employees to ensure quality of work and service to members. Recommend salary adjustments base on these evaluations.


3. Maintain ongoing communication with their manager, informing them of all pertinent problems, irregularities, new developments, changes and other important information within area of responsibility.


4. Encourage and develop cooperation among staff members and between branches to ensure a “team effort” and prompt, courteous member service.


5. Promotes and leads in a sales and service culture that guides branch growth and profitability and strives to achieve member satisfaction by maintaining a quality and committed service to the credit union’s membership.


6. Promotes SouthPoint Financial Credit Union member service culture, philosophy and values ensuring quality and teamwork in all areas by coaching and providing support in the department and throughout the organization.


7. Implement and maintain operational procedures to maximize efficiency and quality of work and to provide consistent superior service to members.


8. Actively participating in community relations efforts to contribute to the mission and visibility of SouthPoint Financial Credit Union.


9. Manage the security and safety of the branch, by having responsibility to adhere to security and safety policies and procedures, and to alert staff to any changes.


10. Implement ongoing training and cross-selling programs to enhance individual development in sales, service, product knowledge and interpersonal and technical skills.


11. Oversee vault cash, ATM, TCR and cash orders.


12. Oversee and assist with end-of-day balancing for Member Advisors as necessary.


13. Manage the branch facility, with responsibility for its overall physical maintenance, cleanliness, orderliness, etc.


14. Adhere to and uphold all written policies and procedures of the credit union, including BSA/CIP and OFAC monitoring and reporting, security operation and personnel policies.


15. Coordinate work schedules with vacations and approved leaves of absence to ensure adequate coverage is maintained during operating hours. Approve absences in accordance with established policies.


16. Encourage staff to expand their education through courses, seminars or conferences as supported by the budget.


17. Perform other duties as assigned.

ADDITIONAL FUNCTIONS

1. Attend meetings, conferences, seminars and training courses.


2. Assist as necessary with Credit Union exams/audits.


3. Coordinate with vendors as necessary.


4. Meet with members and employees to discuss problems and/or concerns.


5. Abide by all Bank Secrecy Act responsibilities for this role.

SKILLS AND COMPETENCIES

1. Requires professional, well-developed interpersonal skills necessary for communicating with members, employees and vendors on Credit Union-related matters.


2. Promote excellent member service skills and display professional image, leadership by example.


3. Able to be flexible and adaptable to changing job requirements.


4. Able to effectively and professionally communicate, including both written and verbal communication, with all employees and SPFCU members.


5. Able to work on multiple projects simultaneously.


6. Highly organized, self-motivated, and self-managed (sets/clarifies goals).


7. Able to work independently to perform assigned accountabilities, as well as able to independently identify work that needs to be done.

JOB SPECIFICATIONS

1. Requires completion of high school education or equivalent.


2. Three years of progressive work experience in a financial institution preferred, or 2 year degree in related field, or equivalent combination of education and experience.


3. Minimum of one year of experience in management or supervisory capacity preferred.


4. Requires intermediate mathematical skills (calculations and concepts involving decimals, fractions, percentages, etc.).


5. Intermediate Automated Systems skills required.


6. Must meet SAFE ACT registration requirements.


7. Requires thorough knowledge of the Credit Union's policies, procedures, programs, products and services as they relate to assigned areas.

PHYSICAL REQUIREMENTS

Never

Occasionally .25-2.5 hrs daily

Frequently 2.5-5.5 hrs daily

Continuously 5.5-8 hrs daily

Never

Occasionally .25-2.5 hrs daily

Frequently 2.5-5.5 hrs daily

Continuously 5.5-8 hrs daily

Sit

Walk

Stand

Drive

Lift/Carry

Indicate Amount/Frequency Below

Reach Above

0-10 lbs

Bend/Stoop

10-20 lbs

Use Hands for

Indicate Amount/Frequency Below

20-50 lbs

Pushing/Pulling

50-100 lbs

Fine Manipulation

Over 100 lbs

Stress Level

Low: Moderate: High: Very High:

WORKING CONDITIONS

1. Works in a typical administrative setting with climate control and appropriate lighting.

BENEFITS

At SouthPoint, we value our employees and strive to provide a comprehensive benefits package to support your well-being. Benefits include:

• Medical Insurance


• Vision Insurance


• Dental Insurance


• Life and AD&D Insurance


• Health Savings Account / Flexible Spending Account


• 401k and 401k Matching


• Paid Time Off


• 13 Paid Holidays


• Long-Term Disability Insurance


• Student Loan Debt Assistance


• Pet Insurance


• Logo Wear Benefit


• Employee Assistance Program (EAP)

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.