Service Manager

Workstream; Norristown (Montgomery County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from Operators and Leaders

Growth and development opportunities

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A in Montgomery County, PA is seeking a Team Leader to support senior leadership in daily operations and coach team members. You will help run shifts, ensure guest satisfaction, and model the brand’s standards.

This role offers opportunities for growth and development within a fast-paced restaurant environment. Ideal candidates bring a positive attitude, strong communication skills, and a passion for service.

Qualifications

• Smile and create a welcoming atmosphere for guests.
• Maintain eye contact to build rapport with guests.
• Speak enthusiastically to convey energy and warmth.
• Create emotional connections with guests through friendly interactions.
• Reliable transportation to arrive on time.
• Ability to thrive in a fast-paced restaurant environment.
• Strong commitment to delivering superior customer service.

Responsibilities

• Participate in day-to-day operations in a high-volume, fast-paced restaurant.
• Provide immediate and respectful responses to guest needs.
• Assist in training new hires and set a positive tone for shifts.
• Be a friendly, encouraging team player and role model.
• Open and/or close shifts; act as a key holder and help finalize daily cash.

Skills

Smile

Eye contact

Enthusiastic speaking

Guest connections

Reliable transportation

Fast-paced

Customer service

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast‑paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. The company is headquartered in College Park, Georgia. Chick-fil-A operates more than 3000 restaurants, primarily in the United States.