Service Manager

LandPro Equipment; New York, Northern (NY, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

PTO & Holidays

Health benefits

401K matching

John Deere University

Employee discount

Job summary

LandPro Equipment is seeking a Service Manager to lead the service department in delivering exceptional customer care and efficient operations. The role requires hands-on leadership, problem solving, and a commitment to building a strong team culture in a fast-paced dealership environment.

You will manage workflows, coach technicians, and collaborate with sales and parts to ensure a seamless customer experience while maintaining safety and high-quality service standards.

Qualifications

• Experience leading a service team in a fast-paced environment.
• Strong communication and customer-service focus.
• Ability to balance customer service with operational efficiency.

Responsibilities

• Lead the daily operations of the service department.
• Schedule, assign, and prioritize work based on technician skillsets and department needs.
• Support technicians with troubleshooting, workflow management, and operational guidance.
• Develop, communicate, and enforce effective service department processes.
• Build and maintain strong customer relationships through responsive communication and problem solving.
• Review work orders for accuracy and completeness prior to billing.
• Monitor department KPIs, labor performance, profitability, and operational efficiency.
• Develop department budgets and goals aligned with dealership objectives.
• Support recruiting, onboarding, coaching, and employee development activities.
• Partner with sales and parts departments to support the overall customer experience.
• Help coordinate customer events, clinics, and promotional activities.
• Ensure tools, equipment, and shop operations are maintained safely and efficiently.

Skills

People leadership

Communication

Organizational skills

Scheduling

Customer service

Tools

Microsoft Office

Dealership software

Job description

Description

Why LandPro Equipment?

We’re proud to be a trusted John Deere dealer serving communities across New York, Ohio, and Pennsylvania but what sets us apart is how we show up every day.

Our goal is simple, to be the most respected dealership by living our PRO values: Professionalism, Respect, and Outstanding Service.

At LandPro Equipment, our team members aren’t just employees, they’re PROs.

A Day in the Life of a Service Manager

As a Service Manager, no two days look exactly the same.

One moment you may be scheduling work, helping prioritize technician workloads, or reviewing repair orders. The next, you may be assisting a customer, coaching an employee, troubleshooting an issue in the shop, or reviewing department performance metrics and financials.

You’ll work closely with the service team, parts department, sales team, and dealership leadership to keep operations running smoothly while creating a positive customer experience.

This is a leadership role for someone who enjoys being boots on the ground, solving problems, and building a strong team culture.

Every day is different, but the goal is always the same: support the team, take care of the customer, and drive a successful service operation.

What You’ll Do

As a Service Manager, you will:

• lead the daily operations of the service department
• schedule, assign, and prioritize work based on technician skillsets and department needs
• support technicians with troubleshooting, workflow management, and operational guidance
• develop, communicate, and enforce effective service department processes
• build and maintain strong customer relationships through responsive communication and problem solving
• review work orders for accuracy and completeness prior to billing
• monitor department KPIs, labor performance, profitability, and operational efficiency
• develop department budgets and goals aligned with dealership objectives
• support recruiting, onboarding, coaching, and employee development activities
• partner with sales and parts departments to support the overall customer experience
• help coordinate customer events, clinics, and promotional activities
• ensure tools, equipment, and shop operations are maintained safely and efficiently

What You Bring

You’ll be a great fit for this Service Manager role if you:

• enjoy leading people and building strong teams
• thrive in a fast-paced, hands-on environment
• know how to balance customer service with operational efficiency
• stay organized and focused when priorities shift throughout the day
• communicate effectively with customers, technicians, and leadership
• are comfortable making decisions and solving problems in real time

What You Need to be a LandPro Service Manager:

• management experience in a service-related environment such as ag, automotive, or repair operations
• strong organizational and scheduling skills
• understanding of service department KPIs, labor performance, and financial reporting
• ability to lead employees, manage processes, and drive accountability
• strong customer service and communication skills
• ability to use Microsoft Office and dealership software systems
• ability to analyze and interpret operational reports

It’s a Plus if You Have:

• agricultural equipment or dealership experience
• mechanical or repair background with hands-on shop exposure
• experience leading technicians or service teams
• familiarity with John Deere or competitive equipment
• proven track record of improving department growth and performance
• experience with retail counter operations or dealership workflow

What We Offer

At LandPro, we invest in helping you grow, not just do a job.

• Paid Time Off (PTO) that grows with you + Paid Holidays
• Medical, Dental, Vision, Life Insurance, and Short-Term Disability
• 401K with Company Match + Access to Empeople
• Access to John Deere University + Earn While You Learn Program
• Employee Discount on Equipment & Parts

LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.