Service Manager

EquipmentShare; Minot (ND); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Company provided truck

Medical benefits

401(k) match

PTO + holidays

Wellness stipend

Tool & boot reimbursements

Career development

Job summary

EquipmentShare in Minot, ND is hiring a Service Manager to lead a team of Heavy Equipment Maintenance Technicians, oversee work orders, and ensure high-quality service. You will use real-time data to diagnose issues and drive efficient maintenance.

The role requires strong leadership, customer focus, and a drive to improve safety and productivity within a fast-paced, mission-driven environment.

Qualifications

• Industry knowledge in rental or related construction field.
• Strong interpersonal and problem solving skills.
• Able to stay up-to-date on EquipmentShare products and services.
• Leadership experience in maintenance teams is preferred.
• Excellent customer service and communication abilities.

Responsibilities

• Coordinate and supervise the service team to ensure quality performance.
• Schedule repairs for customer and company-owned equipment.
• Maintain relationships and keep customers informed about service progress.
• Respond promptly to inquiries, requests, and complaints.
• Lead employee training and maintain a safe work environment.
• Perform other duties as assigned.

Skills

Industry knowledge

Interpersonal skills

Problem solving

Adaptability

Customer service

Education

High School diploma

Trade school preferred

Experience leading maintenance teams

Tools

Vehicle maintenance tools

Job description

Build the Future with Us - EquipmentShare is Hiring a Service Manager

At EquipmentShare, we're not just filling a role — we're assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring aService Manager at our rental facility in Minot, ND and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).

Schedule: Monday to Friday, 7:00 AM to 5:00 PM

Primary Responsibilities

As a Service Manager, you’ll use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and corrective action for each issue quickly, enabling you to work smarter, not harder.

• Coordination and supervision of quality performance of our equipment mechanics and service personnel

• Scheduling repairs for customer and company owned rental equipment

• Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business

• Promptly respond to and resolve customer inquiries, requests, complaints or other communications

• Employee training and development and maintaining a safe work environment

• Other duties, assigned as needed

Why EquipmentShare?

Because we do things differently - and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business - it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals - tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Monthly Family Dinner Night - We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply

• Competitive compensation: Base salary plus Company Profit Sharing Plan

• Company provided truck

• Full medical, dental, and vision coverage for full-time employees

• 401(k) and company match

• Generous PTO + paid holidays

• Gym membership stipend + wellness programs (earn PTO and prizes!)

• Annual tool and boot reimbursements for those in applicable jobs

• Company events, food truck nights, and monthly team dinners

• 16 hours of paid volunteer time per year - give back to the community you call home

• Career advancement, leadership training, and professional development opportunities

• Access to industry leading diagnostic tools

About You

You want to be part of a team that’s not just changing an industry for the sake of change - we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement
• Bring energy, effort, and optimism every day

Skills and Qualifications

Required Skills/Abilities:

• Industry knowledge (this can be in the rental industry or a related construction field), innovative and dependable. Ideally three years of maintenance and service experience.

• Strong interpersonal and problem solving skills.

• Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.

• Competitive, but thrive in a team oriented environment. Preference will be given to applicants with experience and/or a background in the construction industry.

• Superior customer service, teamwork and verbal/written communication skills

Education and Experience:

• High School diploma, Trade school certificate preferred

• Experience in field service, maintenance and repair preferred

• Experience leading maintenance teams

• Valid driver's license with acceptable driving record. Must be at least 21 years old to operate company vehicle

Physical Requirements:

• Must be able to move, stand, stoop and bend freely

• Must be able to lift up to 50 pounds at times

• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 paneldrugscreen

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative - A Workplace For All - is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here - because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.