Service Manager

Guild Garage Group; Milford (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Full benefits: Medical, Dental, Vision

Company vehicle, tools & gas card

401(k) with company match

Paid time off & holidays

Employee discounts & referral bonuses

Growth opportunities within a national

Job summary

Guild Garage Group in Milford, Ohio is seeking a hands-on Service Manager to lead the PDQ Doors service department. You will coach technicians, conduct ride-alongs, review performance metrics, solve customer issues, and help the team succeed while driving service revenue and quality.

The role requires 5+ years in service and 3+ years in leadership, with a focus on KPIs, scheduling, onboarding, and delivering an exceptional customer experience.

Qualifications

• 5+ years of experience in the service industry.
• 3+ years of leadership experience.
• Experience managing and coaching field technicians.
• Strong understanding of service performance metrics (KPIs).
• Proven ability to improve team performance and profitability.

Responsibilities

• Coach, mentor, and support service technicians through regular ride-alongs and one-on-one meetings.
• Set clear expectations and hold the team accountable to company standards.
• Lead daily huddles and team meetings.
• Foster a positive, high-performance culture.
• Monitor key performance metrics and develop action plans to improve results and profitability.
• Manage technician schedules and workflow; ensure jobs are completed accurately and efficiently.
• Support dispatch and customer service teams; maintain service quality and standards.
• Interview and help hire top technicians; onboard and train new employees.

Job description

Join Our Team as a Service Manager!

Location: PDQ Doors – Milford, Ohio

Annual Salary: $65,000-75,000 (Based on Experience & Performance)

About the Role

PDQ is looking for a hands‑on Service Manager to lead our service department and develop a high‑performing team of technicians. It’s not a desk job; you’ll spend time in the field coaching technicians, conducting ride‑alongs, reviewing performance metrics, solving customer issues, and helping your team succeed. You’ll be responsible for driving service revenue, improving operational performance, and delivering an outstanding customer experience.

What You’ll Do

Lead & Develop the Team

• Coach, mentor, and support service technicians through regular ride‑alongs and one‑on‑one meetings
• Set clear expectations and hold the team accountable to company standards
• Lead daily huddles and team meetings
• Foster a positive, high‑performance culture

Drive Department Performance

• Monitor key performance metrics, including:
  • Revenue per technician
  • Average ticket
  • Close rate
  • Membership sales
  • Customer satisfaction
  • Callback and warranty rates
  • Technician efficiency
• Develop action plans to improve results and department profitability

Oversee Daily Operations

• Manage technician schedules and workflow
• Ensure jobs are completed accurately and efficiently
• Support dispatch and customer service teams
• Maintain consistent service quality and operational standards
• Interview and help hire top technicians
• Lead onboarding and training for new employees
• Conduct 30, 60, and 90‑day check‑ins
• Build a strong pipeline of future talent

Deliver an Exceptional Customer Experience

• Resolve customer escalations professionally
• Coach technicians on communication and service excellence
• Help turn challenging situations into positive customer experiences

What We’re Looking For

• 5+ years of experience in the service industry
• 3+ years of leadership experience
• Experience managing and coaching field technicians
• Strong understanding of service performance metrics (KPIs)
• Proven ability to improve team performance and profitability
• Experience handling customer escalations
• ServiceTitan experience is a plus

You’d Be a Great Fit If You Are...

• A strong leader who leads by example
• Results‑driven and accountable
• An effective coach who enjoys developing others
• Organized and process‑oriented
• Comfortable making decisions using data and KPIs
• A clear communicator who builds trust with employees and customers

What Success Looks Like

Within your first 90 days, you’ll:

• Build relationships with your team
• Establish regular coaching and accountability
• Improve technician performance and operational consistency
• Reduce callbacks and warranty issuesIncrease revenue, customer satisfaction, and overall department performance

Benefits

• Full benefits: Medical, Dental, Vision, Employer‑Paid Life & Disability Insurance
• Company vehicle, tools & gas card
• 401(k) with company match, HSA & FSA options
• Paid time off & holidays
• Employee discounts & referral bonuses
• A clear path to growth within a national family of service brands

All candidates are required to undergo pre‑employment background and drug screening, as well as a motor vehicle record check.

Equal Opportunity Employer: Guild Garage Group is an Equal Opportunity Employer under the laws of the United States. In compliance with the Americans with Disabilities Act, PDQ Garage Doors may provide reasonable accommodations to qualified individuals with disabilities.

Pay Range: $65,000 - $75,000 USD