Service Manager

Murphy-Hoffman Company; Memphis (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription Ins.

Disability and Life Insurance

Paid Time Off

401k and Profit Sharing with Employer‑

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC is seeking a Service Manager for the Memphis branch. The role oversees the service and maintenance departments, drives profitability, and ensures high customer satisfaction in a fast-paced truck dealership environment.

Responsibilities include budgeting, policy implementation, warranty coordination, and cross-department coordination to achieve branch objectives. Equal opportunity employer; safety-sensitive position in a heavy equipment environment.

Qualifications

• Minimum of four years experience in related field.
• Must display excellent leadership and communication skills.
• Requires previous supervisory experience.
• CDL preferred.
• Must have positive can-do attitude.
• Must have strong work ethics and commitment to extra hours when needed.

Responsibilities

• Oversee the day-to-day operation of the branch's service and maintenance departments.
• Plan, direct, and control activities to meet growth and profit objectives.
• Develop and implement annual and monthly sales/profit objectives and budgets.
• Coordinate warranty claims with the Corporate Leasing Warranty Department.
• Maintain clear communication within and between departments and with customers.
• Assist in maintaining positive customer relations and industry awareness.

Skills

Leadership

Communication

Supervisory experience

CDL preferred

Positive attitude

Strong work ethic

Job description

Service Manager

MHC Truck Leasing-Memphis, Memphis, TN 1721 Transport Avenue

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Manager. The Service Manager is responsible for the day-to-day operation of the branch's service and maintenance departments in compliance with established policies and procedures. Plans, directs and controls all activities of the service and maintenance departments to ensure the overall growth and profit objectives are met. Formulates the major objectives, specific policies, plans procedures and programs for the service and maintenance departments; evaluates the department's results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.

• Assesses present and future needs, trends, problems and profit opportunities of the service department.
• Establishes short and long term operating and financial objectives for the service department, within the Company's overall plans and policies.
• Ensures that approved policies and objectives are clearly understood and effectively applied within the department.
• Formulates annual and monthly sale/profit objectives are expense budgets in accordance with company objectives.
• Reviews and appraises the results of the activities within the departments and takes appropriate action as necessary.
• Develops, for approval, merchandising strategies to ensure that objectives are obtained.
• Maintains appropriate communication within and between all departments within the branch.
• Develops and maintains policies and practices which will ensure positive customer relations.
• Be familiar with the activities of competition, market conditions and department operation; keep the Branch Manager informed.
• Coordinates the processing of warranty claims with the Corporate Leasing Warranty Department and administer warranty and policy adjustments in the most advantageous manner for the customer, branch and vendor.
• Performs other duties as assigned by supervisor.

Safety‑Sensitive

This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• Minimum of four years experience in related field.
• Must display excellent leadership and communication skills.
• Requires previous supervisory experience.
• CDL preferred.
• Must have positive can-do attitude.
• Must have strong work ethics and commitment to extra hours when needed

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled