Service Manager

Canon USA; Melville (NY); On-site; USD 77,000 - 116,000; Full time

Benefits offered by this job

Transportation allowance

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and official merch

Job summary

Canon U.S.A., Inc. in Melville, NY is seeking a Senior Field Service Manager to lead a team of field service technicians maintaining Canon/Oce products and services, delivering top-tier customer satisfaction.

You will develop operating plans to drive machine performance, revenue and cost control, and coordinate with Sales and Customers to meet customer expectations. The role may require managing a 24/7 schedule to meet client needs.

Qualifications

• Bachelor's degree or equivalent experience required plus 7 years of related experience and management of typically two or more regular full-time employees
• Degree in Business Administration or Applied Science preferred
• Previous management or supervisory experience preferred
• Experience in document management technology or related industry
• Position may require managing a 24/7 work schedule to meet customer needs
• Hands-on field technical experience with digital and/or electromechanical technology
• Excellent leadership, business influence and communication skills
• Experience delivering service to Fortune 1000 customers in high-end printing is a plus

Responsibilities

• Manages a team of technicians that support hardware and software
• Creates operating plans to achieve service business objectives of machine performance, revenue and expense control
• Handles special projects as assigned
• Works closely with Sales and Customers to achieve customer satisfaction
• Addresses and resolves customer issues to achieve total customer satisfaction
• Supports department and company policies and procedures

Skills

Leadership

Communication

Time management

Negotiation

Customer satisfaction

Education

Bachelor's degree or equivalent experience

Business Administration or Applied Science degree preferred

Tools

Document management technology

Job description

Responsible for leading a team of field service technicians in maintaining Canon/Oce products and services according to company standards and achieving the highest level of customer satisfaction.

Your Impact

• Manages a team of technicians that support our hardware and software.
• Creates operating plans to achieve service business objectives of machine performance, revenue and expense control.
• Handles special projects as assigned.
• Works closely with Sales and Customers to achieve a high level of customer satisfaction.
• Addresses and resolves customer issues to achieve total customer satisfaction.
• Supports the policies and procedures of the department and company.

About You: The Skills & Expertise You Bring

We are providing the anticipated base salary range for this role: $77,180 - $115,580 annually . This role is eligible for a transportation allowance.

• Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt).
• Degree in Business Administration or Applied Science preferred.
• Previous management or supervisory experience preferred.
• Experience in document management technology or related industry.
• This position may require managing a 24/7 work schedule to meet customer needs.
• Hands on field technical experience with digital and/or electromechanical technology.
• Ability to consistently demonstrate a superior level of leadership, business influence and acumen.
• Excellent communication, time management and negotiation skills.
• Experience in delivering service to fortune 1000 customers within the high-end printing industry is a plus.

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa .

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• \"Dress for Your Day\" attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

†Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon .

#CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

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