Service Manager

Conrad’s Tire Express And Total Car Care; Mayfield Heights (OH); On-site; USD 45,000 - 70,000; Full time

Job summary

Conrad's Tire Express & Total Car Care in Mayfield Heights, OH is seeking a Service Manager to lead service operations in a busy auto center. The role focuses on coaching technicians, ensuring safety, quality, and customer satisfaction while meeting sales and efficiency goals.

Join a long-standing family of Dobbs brands, with opportunities for growth, teamwork, and hands-on leadership in a fast-paced environment that values performance and accountability.

Qualifications

• 3+ years' experience in the automotive repair industry as a technician, service advisor, or service manager.
• Strong technical acumen of automotive repair standards.
• Experience mentoring technicians preferred.

Responsibilities

• Greet customers and assess their tire and automotive service needs with a professional, customer-focused approach.
• Assist in evaluating technician knowledge, skills and performance and provide input on development and promotions.
• Support and learn to manage service sales, gross profit, customer satisfaction, and safety.
• Oversee daily work orders and ensure proper use of tools, materials and equipment.
• Provide technical expertise and support diagnosis for general and complex service requests.

Job description

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Service Manager

Full Time Management Mayfield Heights, OH, US

Salary Range: $45,000.00 To $70,000.00 Annually

To be a team member of the Driven by Dobbs family, you must be dedicated to supporting the company’s mission, vision, and values.

OUR MISSION:

To be the leader in the automotive tire and service aftermarket industry in every market that we operate in providing premier service to our guests.

POSITION TITLE: Service Manager

CLASSIFICATION: Exempt

POSITION OVERVIEW:

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad's Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization that willoperateacross eight states in 2026, with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. Our investment in training, development, safety, and overall team wellbeing empowers our people to deliver exceptional service every day. Rooted in a culture that extends beyond the shop, we proudly support local organizations and charities in the communities where our teams live and work.

We are seeking a Service Manager in Training to learn and support all service and repair responsibilities within a single unit retail store environment. This position will work closely with store leadership to develop the skills needed to manage service and repair operations, ensuring quality, timeliness,safetyand employee management standards are met. The ideal candidate will have strong technical knowledge of various make and model service and repair standards,high standardsfor customer satisfaction, and a strong work ethic to achieve results.

ROLES AND RESPONSIBILITIES:

• Greet customers and assess their tire and automotive service needs with a professional, customer-focused approach.
• Partners closely with Store Manager to learn how to interview, select and train service technicians,utilizingdeveloping technicalexpertiseto understand how knowledge, skills and experiences align with business needs and role definitions.
• In partnership with the Store Manager,assistsin evaluatingknowledge,skillsand performance of all technicians; provides input and learns how to make recommendationsregardingdevelopment, promotions, merit, discipline, etc.
• Supports and learns to manage store performance goals including service sales dollars achievement, gross profit, customer satisfaction, employee safety,productivityand efficiency.
• Assistsin overseeing and assigning daily work orders including time, tools,materialsand equipment needed.
• Learns to provide technicalexpertiseand support diagnosis for general and complex service requests for all make and model vehicles.
• Supports and suggests technical training to ensure constant skill improvement and enhancement for all service technician levels.
• Assistsin overseeing safe operations and proper working order of all tools and equipment in the shop; supports ordering necessary replacements or repairs upon budget approval.
• Ensures adherence to company policies, procedures, and safety standardsat all times.
• Maintainshigh standardsfor store cleanliness, organization, and inventory management.
• Supports analysis of financial and operational data toidentifytrends andassistin implementing improvement plans for underperforming stores.
• Ensures consistent delivery of exceptional customer service andassistsin resolving escalated concerns promptly.
• Supports management of inventory needs of the shop including tools, materials, and equipment to ensure smooth operations.
• Helps lead a culture of safety, accountability and operational excellence within the service and sales teams in partnership with the Store Manager.
• Ability to meet flexible schedule requirements that could include early mornings,eveningsand weekends to meet customer demands.
• Performs other position duties as directed by leadership.

SUCCESS FACTORS:

• Alignment withcompanymission,vision,andvalues.
• Strongworkethicwithacommitmenttoresults.
• Strongteamplayerwiththeabilitytoadapttodiverseteammembers.
• Abilitytoperformin afastpaced/high volumeenvironment.
• Ahighleveloftimemanagement,accountability,and prioritizationskills.
• Abilitytobeorganized,problemsolve andbesolutionoriented.
• Self-motivated,goal-oriented,anddriven toaccomplishdepartmentgoals.
• Strongcriticalthinkerwithahighlevelofattentiontodetail.
• Highly-customercentricandmasterrelationshipbuilder.
• Proficient in Microsoft Office (Outlook, Teams, Etc.)
• Proficient in Point of Sales systems (VAST) strongly preferred.

WORK ENVIRONMENT:

• Frequent exposure to varying temperatures due to the nature of the work and shop conditions.
• Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).
• See attached for a complete list of physical demandsrequiredfor this position.

EXPERIENCE AND EDUCATION:

• 3+years' experience in theautomotive repair industryas a technician, service advisor, or service managerrequired.
• Previousexperiencesupporting or mentoringtechnicians strongly preferred.
• Strong technical acumen of automotive repair standards, tools, processes, etc.

Driven by Dobbs is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment screenings.