Service Manager

Rollins, Inc.; Manassas (VA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Company vehicle with gas card

Company provided iPhone and iPad with

Medical, dental, vision, maternity, &

401(k) plan with company match

Paid vacation, holidays, and sickleave

Employee discounts

Tuition reimbursement

Volunteer opportunities

Job summary

Orkin is seeking a Service Manager to lead a high-performance service operation and develop a team delivering exceptional pest control. You’ll blend industry knowledge with strong interpersonal skills to earn customer trust and drive growth.

With award-winning training and a company vehicle, you’ll guide field teams, manage schedules, and champion new products while maintaining safety and quality standards across customer sites.

Qualifications

• Sales experience preferred.
• High School Diploma or equivalent required.
• Valid driver’s license required.
• Ability to obtain pesticide license/certification (company paid).
• Ability to work in the field independently and manage route-based assignments.

Responsibilities

• Lead an entire service operation upon completion of paid training.
• Motivate the service team to provide top-notch service with safety in mind.
• Demonstrate professionalism and integrity with customers and coworkers.
• Assist with recruiting top talent for the service team.
• Train and develop Orkin Pros through hands-on management.
• Lead training meetings and oversee Ride-A-Long program.
• Ensure customer expectations are met through inspections and empathetic service.
• Champion innovation by adopting new products, services and technology.
• Monitor scheduling, routing and inventory to drive efficiency.

Skills

Sales experience

Leadership

Fieldwork

Education

High School Diploma or equivalent

Job description

Overview

If You’re the Best at Sales, You Have a Place with the Best in Pests

When you’re an Orkin Service Manager, you’re quality control ensuring top-notch service from the industry leader with almost 125 years as the best in pests.

Our Service Manager is a “pro” at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills—like empathy and integrity—that gives customers peace of mind. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growth—and you can earn your way to an annual rewards trip honoring top performers.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.

With Orkin’s award‑winning training program, you’ll receive all the tools and technology you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power?

Responsibilities

As a Service Manager, you’ll be a leader in a high-performance culture. You’ll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You’ll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator, you’re prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business, you’ll lend a hand with community service projects that improve where you live and work.

You will…

• Lead an entire service operation upon completion of paid training
• Motivate the service team to consistently provide the world’s best service, prioritizing safety
• Conduct yourself with the utmost professionalism and integrity with customers and coworkers
• Assist with recruiting top talent on the service team
• Train and develop Orkin Pros through hands‑on management
• Lead training meetings
• Oversee our Orkin Pro Ride-A-Long program
• Ensure customer expectations are met or exceeded through inspections, proposed course of action, and delivery of outstanding empathetic customer service every time
• Champion innovation by supporting the team in adopting new products, services and technology
• Monitor scheduling, routing and inventory to drive efficiencies and productivity

What type of benefits will you receive?

• The starting salary will be $65,000 - $75,000 annually
• Company vehicle with gas card
• Company provided iPhone and iPad with sales software
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

Why Orkin?

• You’re seeking an opportunity with career potential in a reliable, recession‑resistant industry
• You have a service‑oriented mindset that leads you to build loyalty and trust with customers
• You hold yourself responsible to commitments
• You value being part of a team
• You want to keep learning, improving and developing as a leader
• You want to join a company that supports the community
• You want a career with a purpose at a mission‑driven company that values
  • Safety
  • Professionalism
  • Empathy
  • Integrity
  • Innovation

Qualifications

What do you need to be successful?

• Sales experience preferred
• High School Diploma or equivalent required
• Valid driver’s license required
• Ability to obtain the appropriate pesticide license/certification if required (company paid)
• Ability to work in the field independently, manage route‑based assignments and interact with our great customers inside their businesses and/or homes

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Safely use a ladder within the manufacturer’s weight capacity
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc. including the ability to climb or balance and stoop, kneel, crouch, or crawl
• Wear personal protective equipment (PPE) which sometimes requires an OSHA‑compliant respirator
• Willing to work in different types of weather conditions

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable federal, state and local laws