Service Manager

FJ Nugent & Associates; Longwood (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Paid time off

Employee ownership program

Job summary

Flow Control Group is seeking a Service Manager to lead field service operations, oversee technicians, and ensure responsive, high-quality service across our portfolio. You will manage scheduling, quotes, parts coordination, troubleshooting, and training while prioritizing safety and customer communication.

This working manager role combines hands-on service work with people leadership, driving long-term customer retention and service growth through strong execution and technical leadership.

Responsibilities

• Oversee daily service operations to ensure responsiveness, organization and service quality.
• Lead field service technicians, schedule work, prepare quotes and coordinate parts.
• Troubleshoot issues, provide training, report on metrics, and drive service utilization and growth.
• Maintain a strong focus on safety, clear customer communication, and team development.

Job description

About Us

F.J. Nugent & Associates Inc. is a full service Manufacturer's Representative organization serving the water and wastewater industry since 1996. We represent a variety of pumps, submersible sewage and positive displacement pumps, lime slaking equipment, odor control equipment, and remote monitoring and level control equipment.

About Us

F.J. Nugent & Associates Inc. is a full service Manufacturer's Representative organization serving the water and wastewater industry since 1996. We represent a variety of pumps, submersible sewage and positive displacement pumps, lime slaking equipment, odor control equipment, and remote monitoring and level control equipment.

Visit our Website: nugentco.com

Responsibilities & Qualifications

The Service Manager will focus on service operations excellence, overseeing the daily execution of service activities, technician performance, customer support, and operational processes to ensure responsiveness, organization, service quality, and growth.

This is a working manager role responsible for leading field service technicians while also performing service work as needed. The Service Manager will manage scheduling, quoting, parts coordination, troubleshooting, training, reporting, and service utilization while maintaining a strong focus on safety, customer communication, and team development. This position will also support long‑term customer retention and service growth through strong execution and technical leadership.

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Why Build a Career with Us?

Everyone's an Owner of the Company

Because every team member contributes to Flow Control Group's success, employees share in that success through a broad‑based ownership program available across our portfolio companies.

Competitive Benefits

Enjoy a comprehensive benefits package that includes Medical, Dental, and Vision coverage, competitive 401(k) matching, paid time off, holidays, parental leave, wellness resources, and employee referral programs.

The Climb Financial Program

Your financial wellbeing matters. Through Flow Control Group's Climb Financial Program, employees have access to tools and resources designed to support both immediate needs and long‑term goals. Programs may include emergency assistance funds, earned wage access, financial coaching, low‑cost loan options, retirement planning resources, and opportunities to build long‑term wealth through employee ownership.

Training & Development

FCG University is available to all employees, offering access to more than 80,000 learning courses to help you build new skills and advance your career.

Career Growth Opportunities

With a growing network of brands across North America, Flow Control Group provides opportunities for advancement, cross‑functional experience, mentorship, and professional development in a supportive environment where your contributions make an impact.

Equal Opportunity Employer

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.