Service Manager

Envirogen; Levittown (PA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health and retirement benefits

Company vehicle

Job summary

Envirogen is seeking an experienced Service Manager to lead service operations, support customer relationships, and drive project delivery across our client base. The role combines operations management, customer engagement, and team leadership to ensure safe, efficient projects and high-quality field services.

You will collaborate with customers, suppliers, and internal teams, travel regionally ~40%, and manage budgets and invoicing while growing service offerings within accounts.

Qualifications

• Bachelor's degree or equivalent industry experience.
• Experience in industrial water treatment operations.
• Experience leading service teams and customer-facing projects.
• Experience operating water treatment equipment and instrumentation.
• Knowledge of physical/chemical water treatment processes; biology a plus.
• Budgeting and cost estimation experience.
• HAZWOPER certification (40-hour) or willingness to obtain.
• TWIC card holder or eligible to obtain one.
• Willingness to travel locally and regionally (~40%).

Responsibilities

• Manage day-to-day service facility and field service team.
• Coordinate delivery, installation, operation, and maintenance of equipment.
• Oversee project performance including invoicing and costs.
• Build and maintain relationships with customers and stakeholders.
• Identify opportunities to expand services within accounts.
• Travel to meet customers and support business development.
• Collaborate with Engineering, Operations, Maintenance, Procurement, Finance, Admin.
• Provide technical support and problem-solving.
• Lead, mentor, train field staff and subcontractors.
• Monitor service delivery to meet commitments and quality.
• Manage emergency service response when required.

Skills

Leadership

Project management

Operations management

Customer relationships

Team mentoring

Budgeting

Problem solving

Education

Bachelor's degree in Environmental Science or related field

Job description

At Envirogen, we deliver innovative water treatment and process solutions that help industrial clients improve efficiency, sustainability, and operational performance. We are looking for an experienced Service Manager to lead our service operations, support key customer relationships, and drive the successful delivery of projects and field services across our client base.

The Role

Reporting to the Director and working with a high degree of autonomy, the Service Manager will be responsible for managing the day-to-day operations of our service business, overseeing the delivery, installation, operation, and maintenance of industrial water treatment and filtration equipment. This is a hands-on leadership role combining operational management, customer engagement, project delivery, financial accountability, and team leadership.

You will work closely with customers, suppliers, subcontractors, and internal teams to ensure projects are delivered safely, efficiently, and to the highest standards. The role also includes responsibility for developing existing client relationships and identifying opportunities for business growth.

Key Responsibilities

• Manage the day-to-day operations of Envirogen's service facility and field service team, ensuring the safe and effective delivery of projects and customer services.
• Coordinate the delivery, installation, exchange, operation, and maintenance of water treatment equipment and filtration systems.
• Oversee project performance, including invoicing, project costs, labour estimates, material costs, and overall financial objectives.
• Build and maintain strong relationships with existing customers, including engineering teams, site managers, consultants, and other key stakeholders.
• Identify opportunities to expand services within existing accounts and support wider business growth initiatives.
• Travel throughout the assigned territory to meet customers, build relationships, present solutions, and support business development activities.
• Work closely with Engineering, Operations, Maintenance, Procurement, Finance, and Administration teams to ensure successful project execution.
• Provide technical support and problem-solving expertise, including understanding customer requirements, gathering and interpreting data, and recommending effective solutions.
• Lead, mentor, train, and support field service personnel, subcontractors, and vendors to ensure high levels of performance and customer service.
• Monitor service delivery and field operations to ensure contractual commitments, project specifications, and quality standards are achieved.
• Manage emergency service response activities when required.

What We're Looking For

• Bachelor's degree in Environmental Science or a related discipline, or equivalent industry experience demonstrating the required technical knowledge and expertise.
• Experience within industrial water treatment operations.
• Strong leadership skills with experience managing service teams, contractors, and customer-facing projects.
• Experience operating, evaluating, and troubleshooting industrial process equipment, instrumentation, meters, and gauges.
• Strong knowledge of physical and chemical water treatment processes. Experience with biological treatment systems would be advantageous.
• Commercial awareness with experience managing project budgets, estimating labour and material costs, and achieving financial targets.
• Valid 40-Hour HAZWOPER certification and annual refresher training, or willingness to obtain upon joining.
• TWIC card holder or ability to obtain one.
• Willingness to travel locally and regionally as required, approximately 40% of the time.

Why Join Envirogen?

This is an exciting opportunity to join a respected and growing organisation that delivers critical water treatment solutions across a diverse range of industrial sectors. You'll play a key leadership role, work on challenging and impactful projects, and have the opportunity to shape the future growth and success of the service business.

If you're an experienced industrial water professional with a passion for customer service, operational excellence, and team leadership, we'd love to hear from you.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Company Vehicle