Service Manager

Trek Retail Corporation; Lawrence (KS); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Flexible Spending Accounts (FSA)

Life insurance

Tuition Reimbursement up to $15,000

401(k) with match and ESOP

Paid company holidays

Maternity leave 12 weeks with 100% pay

Employee discounts on all product

Job summary

Trek is seeking a Service Manager to lead the store's Service Center, owning workflow, staffing of mechanics, and KPI delivery to ensure top-tier customer experiences. You’ll act as the primary service advisor, aligning service with sales and guiding the team to deliver Trek’s renowned hospitality.

You’ll train your team, engage customers to recommend services, manage costs, keep orders organized, and lead in service excellence while ensuring the right bikes are built and delivered to the floor

Qualifications

• 3+ years of bicycle service center experience.
• Strong leadership and coaching abilities.
• Excellent communication with customers and teammates.

Responsibilities

• Oversee workflow and staffing for the store's Service Center.
• Lead in KPI development and performance tracking to ensure best customer experience.
• Train and develop service staff, assign work orders, and manage costs.
• Coordinate service and sales efforts, acting as primary service advisor to customers.
• Ensure accurate, timely service order documentation and effective department operations.

Skills

Leadership

Communication

Customer service

Team development

Planning

Job description

A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!Job LocationTrek Store LawrenceSummaryJob DescriptionAs Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues.You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.What you’ll bring to the teamA positive, pitch-right-in attitude and motivation to help every customer find what they needFantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest daysGreat leadership skills and the ability to motivate and develop future leadersAbility to plan effectively and stay a step ahead of your shop’s needs3+ years of bicycle service center experienceA commitment to delivering the best possible experience for every customerAn active learning engine and willingness to attend Trek Service classes in Waterloo, WIProactive approach to staying up to date on industry changes and trendsTrek BenefitsFlexible and fun company cultureCompetitive health carePPO & HDHP medical plan options, Dental insurance, Vision insuranceFlexible Spending Accounts (FSA)Free life insurance & optional term life insuranceCompetitive vacation package401(k) with match and Employee Stock Ownership Plans (ESOP)12 weeks of maternity leave with 100% payPaid company holidaysTuition Reimbursement up to $15,000! (Undergraduate & Masters programs)Employee discounts on all productDeep partner retail discountsWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.We are an E-Verify employer.For more information, please click on the following links:E-Verify Participation Poster: English / SpanishE-Verify Right to Work Poster: English | Spanish