Service Manager

Pacific Islands Construction; Kahului (HI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Company vehicle or allowance

Cell phone and laptop

Job summary

Pacific Islands Construction in Hawaii seeks a Senior Service Manager to lead the commercial roofing service department, overseeing dispatch, repairs, and preventive maintenance. You will manage technicians, ensure safety standards, and drive customer satisfaction while expanding recurring service revenue.

The role requires 7+ years in commercial roofing with leadership experience; strong knowledge of TPO, EPDM, PVC, and other systems is preferred, along with excellent communication and

Qualifications

• 7+ years of commercial roofing experience including service and repair operations.
• 3+ years of leadership experience in service, operations, or field management.
• Strong knowledge of roofing systems and installation/repair processes.
• Experience with dispatching, work order management, and job costing.

Responsibilities

• Lead the daily operations of the commercial roofing service department.
• Manage service technicians, foremen, and service coordination staff.
• Oversee leak response, repairs, inspections, and preventive maintenance.
• Review work orders, reports, and closeout documentation, ensuring accuracy and profitability.
• Build relationships with property managers, facility teams, and key accounts.
• Coach and develop team members while driving accountability and performance.

Skills

Leadership

Customer service

Communication

Project management

Tools

ERP software

CRM software

Mobile field service apps

Job description

Career Opportunities with Pacific Islands Construction

Careers At Pacific Islands Construction

Current job opportunities are posted here as they become available.

Commercial Roofing - Senior Service Manager

Job Type: Full-Time

Bonus Opportunity: Performance Based Incentive Eligible

Are you an experienced leader in commercial roofing service and repair who knows how to drive performance, support customers, and lead teams in a fast-paced environment? We are looking for a Senior Service Manager to lead our service department and help grow our repair and maintenance operations.

This is a key leadership role for someone who can oversee day-to-day service activity, support field teams, strengthen customer relationships, and ensure work is completed safely, efficiently, and profitably.

What You’ll Do

As our Senior Service Manager, you will lead the commercial roofing service department and oversee service operations from dispatch to closeout. You will manage technicians and service staff, coordinate repairs and preventive maintenance work, monitor job performance, and help ensure outstanding customer service.

You will also play an important role in growing recurring service revenue, improving department efficiency, and maintaining high standards for safety, quality, and accountability.

Key Responsibilities

• Lead the daily operations of the commercial roofing service department
• Manage service technicians, foremen, and service coordination staff
• Oversee leak response, repairs, inspections, and preventive maintenance work
• Review work orders, reports, photos, proposals, and closeout documentation
• Monitor labor, materials, subcontractor use, and job profitability
• Build strong relationships with property managers, facility teams, building owners, and key accounts
• Support the growth of recurring maintenance and repair business
• Enforce company safety policies, OSHA compliance, and jobsite standards
• Coach and develop team members while driving accountability and performance
• Partner with leadership on staffing, forecasting, budgeting, and process improvement

What We’re Looking For

We want a candidate with strong commercial roofing experience and proven leadership ability. You should be comfortable managing people, solving problems quickly, communicating with customers, and keeping service operations running smoothly.

Required Qualifications

• 7+ years of commercial roofing experience, including service and repair operations
• 3+ years of leadership experience in service, operations, or field management
• Strong knowledge of TPO, EPDM, PVC, modified bitumen, built-up roofing, metal, and coating systems
• Experience with dispatching, work order management, and job costing
• Ability to read scopes, reports, drawings, and inspection documentation
• Valid driver’s license with acceptable driving record
• Strong communication, customer service, and problem-solving skills

Preferred Qualifications

• Manufacturer certifications or advanced roofing system knowledge
• Experience managing emergency response and leak service programs
• Experience with ERP, CRM, or mobile field service platforms

Benefits

• Medical, dental, and vision insurance
• HSA or FSA options, if applicable
• 401(k) with company match
• Paid time off and paid holidays
• Company vehicle or vehicle allowance
• Cell phone and laptop/tablet
• Life and disability insurance
• Training, certification, and professional development support
• Employee assistance program, if offered
• Relocation assistance, if applicable
• Fuel card, expense reimbursement, and other company-sponsored benefits based on policy

Why Join Us

This is an opportunity to step into a leadership role with a growing commercial roofing company that values safety, responsiveness, service quality, and long-term customer relationships. If you are ready to lead a strong team and make a real impact on department performance and growth, we want to hear from you.