SERVICE MANAGER

Hugg & Hall Equipment Company; Jonesboro (AR); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Insurance (Medical, Dental, Vision, &

Life Insurance

Generous PTO Plan

Paid Holidays

401k with company match

Job summary

Hugg & Hall Equipment Company is seeking a Service Manager to lead the branch Service operations, ensure safety, quality and proficiency, and drive service performance. The role emphasizes effective communication with customers and technicians, oversight of field technicians, and maintaining high standards of service while promoting sales growth.

The position calls for a mechanical background and management experience to supervise daily operations and uphold company policies across locations in

Qualifications

• Previous management experience
• Minimum 5 years in equipment repair, service related or equipment industry
• Minimum 21 years of age
• High School Diploma or equivalent
• Clean driving record
• Ability to use technical knowledge
• Ability to understand and oversee adherence to safety policies and procedures
• Having high aptitude and confidence in the use of technology
• Excellent communication and customer service skills

Responsibilities

• COMMUNICATE WITH CUSTOMERS AND TECHNICIANS pertaining to all Service needs and concerns.
• ENSURE THAT FIELD TECHNICIANS ARE PERFORMING AT THE HIGHEST STANDARD as it relates to safety practices, quality of work, and job proficiency.
• CREATE CONSISTENT SALES GROWTH being mindful of labor costs, discounting services, and maximizing gross profit

Skills

Leadership

Customer service

Communication

Team management

Education

High School Diploma or equivalent

Job description

Hugg & Hall Equipment Company is looking for someone with a mechanical background and the ability to lead a team to join our team as a Service Manager. We are a full-service equipment company specializing in industrial and construction equipment since 1956.

More information about us can be found below or on our website at www.hugghall.com.

About The Position

Service Managers function as part of the Service team and are responsible for overseeing the daily operations of the branch's Service operations, ensuring safety, quality, and proficiency are top of mind.

In This Role, You Will

• COMMUNICATE WITH CUSTOMERS AND TECHNICIANS pertaining to all Service needs and concerns.
• ENSURE THAT FIELD TECHNICIANS ARE PERFORMING AT THE HIGHEST STANDARD as it relates to safety practices, quality of work, and job proficiency.
• CREATE CONSISTENT SALES GROWTH being mindful of labor costs, discounting services, and maximizing gross profit.

Compensation/Benefits

• Competitive Compensation
• Insurance (Medical, Dental, Vision, and Life Insurances and several supplemental benefits)
• Generous PTO Plan
• Paid Holidays
• 401k with company match

Requirements

• Previous management experience preferred.
• Minimum 5 years in equipment repair, service related or equipment industry.
• Minimum 21 years of age
• High School Diploma or equivalent
• Clean driving record
• Ability to use technical knowledge.
• Ability to understand and oversee adherence to safety policies and procedures.
• Having high aptitude and confidence in the use of technology
• Excellent communication and customer service skills

RELATED EXPERIENCE MAY INCLUDE

Service Advisor, Service Manager, Shop Foreman, Shop Manager

This position is deemed a Safety Sensitive job for purposes of the Arkansas Medical Marijuana Amendment, the Oklahoma Medical Marijuana and Patient Protection Act and the Louisiana Therapeutic Marijuana Act.

PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONS

This position will be working in indoor office environment with a controlled climate. This position will also in support of their personnel be working outdoors on company yard and traveling to customer locations encountering varying weather conditions and temperatures. The normal auto hazards will apply.

This position will frequently walk in discussions with personnel in various office and warehouse parts areas, service shops and facility yards.

This position requires sitting at a computer desk for extended periods of time with use of a computer keyboard and use of hands to type.

This position will continuously talk, hear, and read in verbal and written communication.

About Us

Hugg & Hall Equipment Company is a full-service equipment dealer headquartered in Little Rock, Arkansas since 1956. With 17 locations across Arkansas, Oklahoma, and Louisiana and further servicing the surrounding states, we strive to equip our customers for success. Through our Sales, Rental, Parts, and Service departments, we offer cutting-edge equipment, world class service, and an unsurpassed parts inventory. From job sites to warehouses, we provide our customers with all their construction, industrial, aerial, and material handling needs, helping them to minimize downtime and maximize productivity. As an employer of over 850, we are keen on building a team that is safe, productive, honest, dependable, and responsible. If you want to build a career with a company where you are valued and well-trained, join us at Hugg & Hall.

Hugg & Hall Equipment Company is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including sexual orientation and gender identity), age, protected veteran or disabled status, or genetic information. We place Safety First.

(Initial hire requires passing of pre-employment background check, drug test, and driving record[for driving roles])