Service Manager

Sunbelt Rentals, Inc.

Indianapolis (IN)

On-site

USD 65,000 - 77,000

Full time

14 days+

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Benefits offered by this job

Health, Dental & Vision

401(k) Match

Volunteer time off

Disability insurance

Life & Travel Insurance

Flexible spending

Tuition reimbursement

EAP

Job summary

Sunbelt Rentals is seeking a Shop Foreman to supervise technicians in repairing and maintaining rental equipment, coordinating workload for maximum efficiency, and ensuring quality work.

This role includes training staff, scheduling service, promoting safety, and collaborating with other departments to deliver seamless customer service; base pay range is $64,790–$76,938 annually with comprehensive benefits.

Qualifications

Trade school or college degree preferred.
Valid Driver’s license and supervisory experience.
5+ years of mechanical experience in rental industry; strong customer relations and safety record.

Responsibilities

Instruct, assist and train service technicians in best practices of equipment repair and safety
Perform inspections of completed repairs to ensure quality
Improve operations to reduce turnaround times and streamline processes
Coordinate with other areas to provide seamless customer service
Direct service technicians and yard staff in daily operations
Schedule service and maintenance; coordinate breakdown responses with road techs
Monitor equipment and allocate repairs to the correct customer or profit center
Assist Profit Center Manager in training, planning and directing work
Other duties as assigned by manager

Skills

Valid Driver’s license

Customer relations

Communication skills

Safety compliance

Equipment repair knowledge

Basic computer skills

Education

Trade school or college degree (bachelor or associates) preferred

Tools

Maintenance tools knowledge

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Service Manager

Are you seeking an entrepreneurial, empowering workplace that allows you to:

Develop a career track
Leverage your current skills while developing new skills
Work with an incredible team of people

Sunbelt Rentals— the fastest growing rental business in North America— is seeking a Shop Foreman. As a Shop Foreman, you will supervise employees engaged in repairing and maintaining rental equipment. Assists in coordinating and directing the workload of the Service Department for maximum efficiency and productivity while providing quality repair work. Advises and recommends technician skills and training needs. Consistently exhibits Sunbelt Rental’s core values.

DUTIES & RESPONSIBILITIES

Instruct, assist and train service technicians in best practices of equipment repair and safety
Perform inspections of completed repairs to ensure thorough and quality of work performed
Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes
Work in cooperation with other areas to provide quality, seamless customer service
Directs service technicians and yard staff in daily operations
Schedules service and maintenance of equipment in the workshop and/or customer job site; including coordinating response to breakdowns with road technicians
Monitors all equipment, ensuring that all repairs have been properly designated to the account of a customer, supplier or the profit center
Assists Profit Center Manager in training employees, planning, assigning, and directing work; addressing complaints and resolving conflicts
Other duties assigned by manager

QUALIFICATIONS

Trade school or college degree (bachelor or associates) preferred
Valid Driver’s license
Previous supervisory experience
5+ years of mechanical experience within Rental Industry or similar industry
Proven customer relations and communications skills
Basic computer understanding to enter data or information into a terminal or PC
Methods, materials and tools required to repair and maintain rental equipment
Proven safety record

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $64,790.00 - 76,938.60

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date.

Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):