Service Manager

Clifford Power Systems; Independence, Kansas City (MO, MO); On-site; USD 65,000 - 85,000; Full time

Job summary

Clifford Power Systems is seeking a Branch Operations Manager in the Kansas City area. The role leads the local branch, directs daily operations, and develops plans to achieve branch sales and service goals.

The ideal candidate will have 3+ years of supervisory experience in service operations, a background in power supply or generator products, and a commitment to superior customer service. This is a full-time, on-site position requiring strong leadership and organizational skills.

Qualifications

• High school diploma or equivalent.
• 3+ years as a Manager or similar position in a service operations environment with supervisory/scheduling responsibilities.
• Must possess an understanding of power supply or generator products and services.
• Commitment to providing great customer service.
• Strong PC skills.

Responsibilities

• Manages day-to-day operations and activities to ensure operational integrity and compliance with branch policies.
• Provides personnel management, coaching, and supervision of branch staff.
• Leads in maximizing branch revenues, sales, and customer satisfaction while minimizing operating loss.
• Provides leadership and direction to ensure customer satisfaction, profitability, quality of services, and coordination between Branch Operations, Sales and Accounting.
• Recruitment, staffing, training and supervisor functions for branch employees (excluding Sales Associates).
• Provide support to all branch operations and manage communication with branch staff in meetings.
• Ensure enforcement of company policies, procedures, and service standards.
• Oversee timely submission of paperwork and expense reports by Technicians.
• Monitor invoicing activities and ensure accuracy and timeliness of requirements.
• Review, complete and submit all corporate required reports.
• Maintain safe and clean work areas.

Skills

People management

Leadership

Customer service

Multi-tasking

Education

High school diploma

Tools

PC skills

Job description

Job Details: Job Location: MO Kansas City - Independence, MO 64055, Position Summary:

The primary responsibility of the Branch Operations Manager is to provide leadership and direction necessary for the local branch to achieve acceptable customer satisfaction and efficient use of assigned resources. The Branch Operations Manager also manages all functions, staff, and daily operations of their local branch; and develops sales plans to ensure that branch sales and service goals are fully achieved.

Essential Job Functions

• Manages day-to-day operations and activities to ensure operational integrity and compliance with all branch policies and procedures.
• Provides personnel management, coaching, and supervision of branch staff.
• Leads in maximizing branch revenues, sales, and customer satisfaction as well as minimizing operating loss.
• Provides leadership and direction necessary to ensure customer satisfaction, profitability, quality of services, along with communication/coordination between Branch Operations, Sales and Accounting as directed by the VP of Operations.
• Responsible for recruitment, staffing, training and supervisor functions for branch employees – with the exception of Sales Associates.
• Provide support to all branch operations and manage all communication with branch staff in meetings.
• Responsible for implementation and consistent enforcement of company policies, procedures, and service standards.
• Hold Technicians accountable for timely submission of paperwork and expense reports.
• Monitors invoicing activities and ensures all requirements are met accurately and timely.
• Review, complete and submit all corporate required reports.
• Ensure work areas are kept safe and maintained.

Qualifications: Education Requirements

High school diploma or equivalent

Experience Requirements

• 3+ years as a Manager or similar position in a service operations environment having supervisory and scheduling responsibilities.
• Prior responsibility for customer relations, problem resolution and scheduling.
• Must possess an acceptable understanding of power supply or generator products and services.
• Be committed to providing great customer service.
• Strong PC skills.

Attributes

• Have great oral and written communication skills
• Be self-motivated and a self-starter
• Ability to multi-task
• Demonstrate leadership characteristics
• Ability to work effectively within a team environment

Physical Requirements

This position will be working primarily indoors in a climate-controlled, smoke-free environment, but also requires the employee to be moving through other areas on a regular basis. From this movement, the employee will encounter varying temperatures from these areas. Normal auto and air travel hazards will apply. The noise level in the work environment is usually moderate but can be higher in other areas.

While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time.

The employee must have a full range of body movements including use of hands to finger, handle, or feel objects, computer equipment and peripherals; and bending, reaching, and crouching.

Must have command of sight, hearing, touch and smell. Specific vision abilities required include close vision, depth perception, and the ability to adjust focus. These vision requirements in each area must be sufficient to shift in focus from computer screens to closed forms. are in search of an example position to join our general team. The ideal candidate for this position would oversee generic tasks such as email, paperwork, and organizational needs. This position is Full-Time Monday through Friday 8-5.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.