Service Manager

Integrated Home Care Services, Inc.; Huntsville (AL); On-site; USD 75,000 - 110,000; Full time

Job summary

Integrated Home Care Services, Inc. seeks a Service Manager to oversee the Electrical Construction Service Department, directing projects, budgets, and client relationships.

You will lead technicians and ensure compliance with NEC, Building Code, and local jurisdictions while maintaining safety and service quality. The role requires strong leadership, technical knowledge in electrical construction, and a commitment to exceptional customer service.

Qualifications

• Experience leading an electrical service team.
• Strong project management and budgeting skills.
• Excellent client communication and problem-solving.
• Knowledge of NEC, Building Codes.
• Must hold valid driver’s license.

Responsibilities

• Lead and mentor service technicians and staff.
• Schedule, execute, and invoice service projects.
• Maintain client relationships and handle inquiries.
• Provide technical guidance and troubleshoot issues.
• Enforce safety protocols and regulatory compliance.
• Develop project estimates and quotes.
• Monitor budgets and profitability.
• Pursue continued training and development.

Skills

Leadership

Project management

Client relations

Technical expertise

Safety compliance

Budget management

Electrical construction

Communication skills

Tools

Microsoft Office

Estimating software

Job description

The Service Manager will oversee the day-to-day operationsof the department, ensuring the timely and efficient delivery of high-qualityservices to our clients. This role requires strong leadership abilities,technical expertise in electrical construction, and a commitment to exceptionalcustomer service.

Essential Duties andResponsibilities

• DepartmentLeadership: Provideleadership and direction to the Electrical Construction Service Department.Supervise and mentor service technicians, electricians, and support staff.Develop and implement departmental goas in alignment with company targets.
• ProjectManagement: Responsiblefor the scheduling, execution, and invoicing of service projects. Allocate andprocure resources effectively to meet project deadlines and budget constraints.Monitor project progress and address any issues or delays proactively.
• ClientRelations: Serveas the primary point of contact for clients regarding service inquiries,quotes, and project updates. Build and maintain strong relationships withclients to ensure satisfaction and retention. Address client concerns orcomplaints promptly and effectively.
• TechnicalExpertise: Providetechnical support and guidance to service technicians and electricians. Reviewproject specifications and ensure compliance with the National Electric Code,Building Code and local Jurisdictions. Troubleshoot complex electrical issuesand provide innovative solutions.
• Safetyand Compliance: Enforcesafety protocols and procedures to ensure a safe work environment for allemployees. Stay current with industry regulations and standards related toelectrical construction. Conduct regular safety training sessions and promote aculture of safety awareness.
• FinancialManagement: Monitordepartmental budgets and expenses to ensure profitability. Develop projectestimates and quotes that will deliver profitable results. Identifyopportunities for cost savings and efficiency improvements.
• ContinuedLearning and Professional Development: Stay updated with advancements in electricaltechnology, industry trends, and regulations. Participate in training programs,seminars, or workshops to expand knowledge and skills.
• Otherduties: Responsible for other duties as assigned by management.
• Perform other duties as required or assigned by leadership

Position Requirements

• Position requires extended hours, which willvary depending on job and site requirements. Each job will require specifichours of operation.
• May need to work weekends if business needsrequire
• Regular attendance is a necessary and essentialfunction

Physical & Cognitive Requirements

• Must be able to bend, stoop, squat, crawl,climb, kneel, balance, push, pull and reach overhead
• Constantly moving on your feet for 8+ hours perday
• Climb ladders (all types)
• Completing overhead work for full dayassignments
• Must be able to make transition from employeeparking area into construction work areas and to gain access to all levels ofthe building, even if the only means of access is by O.S.H.A. approved siteconstruction ladder or stairs still under construction but acceptable for use
• Possess good vision (normal or corrected)
• At least 3 - 5 years of lighting and electricalexperience years of experience in electrical construction, with a focus onservice management.
• Strong project management skills, including theability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonalskills, with the ability to interact effectively with clients, employees, andstakeholders.
• Knowledge of industry-specific software andtools (Microsoft Office products, Estimating software.
• Valid Driver’s license with clean drivingrecord.

Knowledge / Skills / Abilities

• Comprehends reading and drawing prints andschematics of same.
• Bend conduit by hand with hand benders.
• Must use all power tools, saws, threaders, wiretuggers, hydraulic benders, and knockout punches.
• Capable of digging trenches, either by use ofhand tools or power equipment.
• Practices and comprehends safe work proceduresas outlined in Company Safety Policy Handbook, Haz-Com Policy, andLockout/Tagout Policy.
• Read and interprets maps, instructional manuals,specifications, work site directions, basic drawings and written instructions.
• Operate and work from mechanical personnel lifts(electric or gas powered).

Commensurate withexperience, paid weekly. The Company reserves the right to adjust rangesdepending on the qualifications of the selected candidate.

The Company provides equal employmentopportunities to all employees and applicants for employment without regard torace, color, religion, sex, sexual orientation, gender identification,transgendered or bisexual status, national origin, age, disability or genetics.The Company complies with all applicable federal, state and local lawsgoverning nondiscrimination in employment in every location in which TheCompany has facilities. We celebrate diversity and are committed to creating aninclusive environment for all employees.

The Company does notsponsor applicants for work visas. Applicants must be currently authorized towork in the United States for any employer. The Company and our subsidiaries donot work with any third-party recruiters or agencies without a valid signedagreement and partnership with the Corporate Talent Acquisition Team.