Service Manager

Middleburg Communities; Huntersville (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Great benefits

401(k) plan

Paid time off

Educational reimbursement

Job summary

Middleburg Communities is seeking a Service Manager to oversee all physical operations of our apartment community and to lead the maintenance team. The role ensures curb appeal, quality homes, and excellent resident service under the Property Manager’s direction.

Responsibilities include budgeting input, safety compliance, vendor coordination, and staff development. This position emphasizes a proactive leadership approach and a strong focus on resident satisfaction and team performance.

Qualifications

• High school diploma or equivalent, CFC Certification Type I and III or Universal, and valid Driver’s License.
• 4-year College degree desired.
• 4 years of maintenance and repair experience for apartment communities; including 2 years of supervisory experience.
• Knowledge to troubleshoot and repair HVAC systems, appliances, water heaters, electrical systems, drywall, carpentry, etc.

Responsibilities

• Direct & oversee all maintenance of the community, including resident satisfaction & retention.
• Schedule and perform preventative maintenance and inspections; maintain records.
• Provide information, training on special needs including asbestos and lead.
• Daily property inspection for curb appeal, safety issues; meet standards.
• Manage apartment turns and market-ready conditions; coordinate upgrades.

Skills

Maintenance supervision

Customer service

Team leadership

Communication skills

Education

High school diploma or equivalent

4-year college degree desired

Tools

Printers

Telephones

Photocopier

Ladder

Job description

Brief Description

Middleburg is currently hiring a Service Manager to work under the direction of the Property Manager, the Service Manager is responsible for all physical operations of the apartment community, coordinating and performing maintenance and repair services to ensure excellent curb appeal and quality of apartment homes, responding to customer service requests, monitoring and adhering to all safety policies, providing a positive work environment for maintenance team members, and leading by example. The Service Manager lives and promotes our Mission and Values.

Brief Description

Middleburg is currently hiring a Service Manager to work under the direction of the Property Manager, the Service Manager is responsible for all physical operations of the apartment community, coordinating and performing maintenance and repair services to ensure excellent curb appeal and quality of apartment homes, responding to customer service requests, monitoring and adhering to all safety policies, providing a positive work environment for maintenance team members, and leading by example. The Service Manager lives and promotes our Mission and Values.

Position Overview:

Maintenance Services:

• Direct & oversee all aspects of maintenance of the community, including resident satisfaction & retention.
• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services per policies and procedures. Maintain accurate records.
• Provide first-line information, documentation, and training regarding any property-specific special needs including, but not limited to, asbestos, lead, and deficient plumbing.
• Daily inspection of the property for curb appeal, condition, and safety issues to meet Inspection Report standards and “white glove” test.
• Schedule, coordinate, and assist with apartment turns including assistance with the resident move-out and apartment renovations.
• Ensure vacant apartments are in market-ready condition according to quality standards, downtime standards for the preparation of market-ready apartments, and determined time for upgrade unit turns and the “white glove” test.
• Follow expense guidelines, monitor operating expenses within budget, making recommendations for cost-saving strategies.
• Be responsible for purchasing adequate materials for timely service requests, vacant turns, inventory control and storage areas locked, inventory of assets, & utilization of maintenance materials.
• Communicate in writing anticipated capital needs and maintenance requirements for the operating budget.
• Assist the Property Manager in the development of the annual budget, business plan, and capital improvements.
• Coordinate all contracted services, soliciting and analyzing bids; ensure materials are accounted for and that the work has been performed properly prior to the release of payment.
• Supervise the use of community golf carts.
• Notify the Property Manager of solutions for any safety or liability concerns as well as preventative maintenance needs.
• Conduct and document weekly safety meetings including procedures, training, safety equipment, MSDA, and use of equipment.
• Attend training to receive additional regulatory and environmental certifications such as lead and asbestos, renovations/repairs, and HVAC.

Customer Service:

• Complete service requests from residents and team members in the same manner.
• Document and work with the office team to follow up with residents for incomplete service requests.
• Audit and reconcile the key tracking system weekly.
• Ensure excellent customer service and follow-up, answering pages promptly, courteously, and professional attitude toward all customers.
• Efficient scheduling of service personnel and vendors; schedule and participate in after-hours emergency service requests, 24 hours per day, 7 days per week.

People Development (in conjunction with Regional Service Manager):

• Recruit and select team members, understanding and adhering to hiring policies and procedures.
• Teach, coach, and mentor team members; ensure team members receive the necessary training and adhere to company policies and procedures.
• Create a team environment: hold weekly team meetings; manage by goals and open communication.
• Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews.
• Take corrective action as necessary according to company policy, and provide recommendations for compensation adjustments, promotions, and terminations.
• Lead by example. Accept accountabilities for all your actions. Hold direct reports accountable
• Perform other duties as required.

Requirements

Minimum Education/Training/Experience:

• High school diploma or equivalent, CFC Certification Type I and III or Universal, and valid Driver’s License.
• 4-year College degree desired
• 4 years of experience in maintenance and repair for apartment communities; including 2 years of supervisory experience.
• Knowledge to troubleshoot and repair HVAC systems, appliances, water heaters, electrical systems, drywall, floor coverings, carpentry, locks, painting, pools, plumbing, roofs, life safety equipment, etc. – this list is not all-inclusive but provides an overview of the required items.
• Understanding of operating budgets.
• Proficient in Word, Excel, and Internet applications.
• Excellent communication skills, both verbal and written.
• Working knowledge of Printers, telephones, photocopier, ladder, dolly, back belt, goggles, gloves, electric snake, reciprocating saw, hand saw, circular saw, table saw, cordless drill, snow blower, drill press, paintbrush, vacuum, shampoo machine, blower, cleaning supplies, and small hand tools.
• Must have own hand tools.

Physical Requirements:

• Requires use of telephone and computer.
• Bending, kneeling, stooping, pushing, and pulling actions are frequent and required.
• Occasionally requires lifting 75 pounds or less.
• Frequently requires lifting 25 pounds throughout the workday.
• Must be able to walk apartments and grounds including steps.
• Able to climb ladders over 10 feet.
• Ability to read gauges.

Summary

What we can offer you:

• Great benefits- We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from two medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth.
• A job that challenges you- Middleburg strives for excellence in knowledge, service, and integrity. Excellence in knowledge means that Middleburg recruits and trains top-notch Team Members who are experts in their field and who continue to improve their industry knowledge. Team Members work together to provide excellent customer service that exceeds customers\' expectations.
• Great Culture- We embrace a culture of responsible leadership at all levels of our organization that encourages initiative to advance our mission and vision. We honor the dignity of all people, embrace differences, value new ideas, demonstrate empathy, and strive to promote a caring and supportive environment for all. Our team is building a better world, one community at a time.

Who is Middleburg Communities?

At Middleburg Communities, we share a vision for greater value creation through community impact. Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways. By enhancing the lives of others, we contribute positively to neighborhoods and maximize real returns for our partners.

Middleburg is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is one of the most active developers and builders of rental housing in the nation with approximately $1 billion in recurring annual development value.

https://middleburg.com/

Middleburg Communities is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.