Service Manager

AOG Living; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

AOG Living is seeking an experienced Service Manager to oversee maintenance for an apartment community in Houston. You will manage the maintenance staff, handle make-ready, preventive maintenance, and rehabilitation projects while ensuring safety and quality standards.

The role requires a hands-on leader capable of scheduling, training, and coordinating with vendors, residents, and management. Strong English communication and OSHA awareness are essential; candidates must supply own hand tools.

Qualifications

• High school diploma or equivalent.
• Five years of multi-family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.
• EPA Section 608 (HVAC/Freon Recovery certification) required.
• Certifications/Permits required City or State to perform job responsibilities required.
• Training in boiler repair, plumbing and mold detection/resolution required.
• Certified Pool Operator (CPO) required.

Responsibilities

• Oversee maintenance staff and supervise activities for apartment community.
• Coordinate, schedule and respond to resident/management requests and work orders for occupied units.
• Coordinate, schedule and prepare vacant units for move-in.
• Coordinate safety and skills training for maintenance employees.
• Identify and correct hazardous property conditions that could expose the property to liability.
• Order supplies and manage maintenance budget.
• Coordinate and perform preventative maintenance on equipment and units.

Skills

General maintenance skills

Interpersonal skills

Reading/writing English

OSHA knowledge

Tool handling

Education

High school diploma or equivalent

5 years multi-family experience

Tools

HVAC tools

Refrigeration recovery

Power tools

Metering/diagnostic tools

Plumbing tools

Job description

Our national multi-family management company seeks an experienced Service Manager with a \"Whatever it Takes\" attitude to be responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.

JOB SUMMARY
Along with the Community Manager, the Service Manager is responsible for overseeing the physical property, general maintenance repairs, and apartment make-ready, preventative maintenance, and construction/rehabilitation projects for an apartment community. The Service Manager oversees the maintenance staff and leads by example and must be available to handle groundskeeping and/or pool duties, as needed.

REPORTS TO: Community Manager and Regional Maintenance Supervisor

SUPERVISES: Under direction from the Community Manager, supervises all maintenance personnel, including housekeeper.

ESSENTIAL FUNCTIONS

1. 1. Under the direction of Community Manager, supervises, trains and schedules maintenance activities for apartment community and maintenance staff.
2. 2. Coordinate, schedule and respond to resident/management requests and work orders for occupied units.
3. 3. Coordinate, schedule and prepare vacant apartment units for move-in.
4. 4. Coordinate and schedule appropriate safety and skills training for maintenance employees.
5. 5. Identify and correct hazardous property conditions that could place the property in a liable position.
6. 6. Ordering supplies and managing maintenance budget.
7. 7. Coordinate, schedule, and perform preventative maintenance on equipment and units.

Qualifications

REQUIRED EDUCATION AND TRAINING

DEGREES AND DIPLOMAS

• High school diploma or equivalent.
• Five years of multi-family experience or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of this position.

TRAINING/CERTIFICATES/ASSOCIATION MEMBERSHIPS

• EPA Section 608 (HVAC/Freon Recovery certification) required.
• Certifications/Permits required City or State to perform job responsibilities required.
• Training in boiler repair, plumbing and mold detection/resolution required.
• Certified Apartment Maintenance Technician (CAMT) preferred.
• Certified Pool Operator (CPO) required.

KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to handle plumbing repairs, tile work, HVAC equipment, appliance repair, carpentry repairs, electrical repair and all facets of apartment make-ready.
• Must be able to operate common maintenance related tools including but not limited to: key machine, augers, lead detector, ampere meter, volt meter, recovery machine, manifold gauges, charging cylinders, steam clean/shampoo machine, spray paint rig, electric saws, cordless screwdriver, drill, air conditioners, boiler, water heaters, chlorine test kit, various screwdrivers, nut drivers set, pliers, various wrenches, wire crimping/stripping tool, diagonal cutter, drill bits, hammers, tape (ruler), tube cutter (copper), soldering torch and ladders.
• Must be able to apply common sense and understanding to carry out instructions and plans.
• Will interact regularly with residents, vendors, contractors, all levels of employees, and Clients and, therefore, must possess excellent interpersonal skills.
• Must be able to read and write in English in order to read diagrams, meters, instructions, write report, etc.
• Proficiency in using property management software(s) and Microsoft Office.
• Experience in compressor diagnosis, fire sprinklers and irrigation systems preferred.
• Must have basic knowledge of OSHA Requirements and Local, City and State Ordinances.
• Must supply own hand tools.