Service Manager

Texas Roadhouse, Inc.; Everett (MA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision insurance

Paid vacation

Parental leave

Donor & Bereavement leave

Adoption assistance

Short-term disability

Long-term disability

Life insurance

Identity Theft Protection

Employee Assistance Program

Business travel insurance

401(k) retirement plan

Flexible spending accounts

Tuition reimbursements

Profit-sharing program

RSU program

Holiday bonus

Community involvement opportunities

Job summary

Texas Roadhouse, Inc. is seeking a seasoned Service Manager to oversee all Front of House daily operations and staff, ensuring legendary food and service for guests.

The role focuses on driving sales, training teams, and enforcing policies while maintaining safety and quality in a high-volume environment. You will manage liquor operations, scheduling, and performance evaluations, with opportunities for career growth within a people-first culture.

Qualifications

• Experience managing Front of House teams in a hospitality or restaurant setting.
• Ability to train and develop staff, conduct performance feedback.
• Proven skill in recruiting, interviewing, and staffing schedules.
• Strong focus on guest experience and service standards.
• Knowledge of food safety procedures and safe food handling.
• Experience managing liquor orders and controlling costs.

Responsibilities

• Oversee all Front of House daily operations and staff performance.
• Drive sales and guest satisfaction through training and leadership.
• Enforce employment policies and ensure restaurant cleanliness and safety.
• Conduct Front of House training, evaluations, coaching, and discipline as needed.
• Review applications, interview, and hire Front of House employees.

Skills

Front of House management

Staff training & development

Recruiting & hiring

Guest satisfaction focus

Food safety compliance

Liquor cost control

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Pay

$65,000.00 - $85,000.00 annually

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience.

As a Service Manager Your Responsibilities Would Include

• Driving sales, steps of service, and guest satisfaction
• In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
• Providing or directing all Front of House training
• Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
• Managing liquor orders and controlling liquor costs
• Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
• Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
• Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
• Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
• Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
• Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status.