Service Manager

RiseMe; Escanaba (MI); On-site; USD 65,000 - 77,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Short-term and long-term disability

Accident, Life and Travel insurance

Tuition Reimbursement Options

Employee Assistance Program (EAP)

Length of Service Awards

Job summary

Sunbelt Rentals is seeking a Service Manager to lead the servicing of both company and customer equipment in a timely and effective manner. The role involves managing repairs, scheduling, parts orders, and training of staff mechanics to ensure readiness and safety.

You will work with vendors to understand maintenance requirements, evaluate equipment after service, and maintain service records while handling customer concerns and ensuring quality control across the fleet.

Qualifications

• Valid driver’s license required.
• Extensive experience repairing and maintaining self-propelled platforms and lifts.
• Knowledge of work planning, scheduling and supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear view of maintenance and repair issues in the industry.
• Experience in planning and managing projects or teams.
• Experience in reporting and documentation.

Responsibilities

• Manages repair and maintenance of company-owned and customer equipment, including yard organization (Ready to Rent, Returned, Down).
• Prepares work schedules and handles service calls to meet customer needs and ensure equipment availability.
• Orders parts to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Collaborates with equipment vendors on maintenance requirements for new inventory.
• Evaluates equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promotes safety awareness and performs quality control checks.
• Updates, maintains and organizes equipment service records; creates and closes work orders; files warranty claims.
• Performs disposal of hazardous waste and reports via multiple reporting channels.
• Commissions new equipment; orders and returns parts and manages inventory.
• Other duties as assigned by manager.

Skills

Valid driver's license

Maintenance planning

Supervisory experience

Equipment safety knowledge

Maintenance issue diagnosis

Planning and scheduling

Reporting experience

Computer literacy

Tools

Computer literacy

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

Job Description Summary

Service Manager

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• • Develop a career track
• • Leverage your current skills while developing new skills
• • Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Manager. As a Service Manager, you willmanage the servicing of company and customer equipment in a timely and effective manner.

DUTIES & RESPONSIBILITIES

• • Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
• • Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• • Orders parts in order to maintain adequate supplies.
• • Provides training and assistance to staff mechanics.
• • Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• • Evaluates all equipment after repairs, maintenance or safety checks.
• • Documents equipment status before and after rental.
• • Handles customer complaints regarding equipment condition or operation.
• • Promote safety awareness
• • Perform quality control checks
• • Update, maintain and keep organized equipment service records
• • Create, update, close and bill work orders
• • File warranty claims in a timely fashion
• • Commission New Equipment
• • Order parts, return parts, and perform parts inventory
• • Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
• • Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report
• • Perform other duties assigned as assigned by the manager.

QUALIFICATIONS

• • Valid driver’s license
• • Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• • Knowledge of work planning and scheduling and other supervisory activities
• • Strong understanding of equipment capabilities and safety requirements.
• • Clear perspective of maintenance and repair issues in the industry
• • Planning and management experience
• • Computer literacy
• • Reporting experience
• • Inventory management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $64,790.00 - 76,938.60

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans

• 401(k) Match

• Volunteer time off

• Short-term and long-term disability

• Accident, Life and Travel insurance, as well as flexible spending

• Tuition Reimbursement Options

• Employee Assistance Program (EAP)

• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service

• 5 sick days

• 6 holidays

• 2 half day holidays

• 2 floating holidays

• 1 inclusion day

• 1 volunteer day

Sunbelt Rentals supports service members.