Service Manager

Ascendance Trucks, Inc.; Erie (Erie County); On-site; USD 65,000 - 105,000; Full time

Benefits offered by this job

Medical / Dental / Vision Insurance

Health Savings Account

Life, Accident, and Disability保险

401(k) with company match

Training

Paid Time Off

Paid Holidays

Great Culture & Team Environment

Long Term Career Opportunities

Job summary

Ascendance Trucks, Inc. is seeking a motivated, full-time Service Manager to direct the Service Department, manage personnel, budgets, and customer satisfaction. The role requires supervising technicians, training staff, and implementing strategies to meet profitability targets.

The successful candidate will have 3-5 years of management experience, hands-on experience with heavy-duty trucks, and strong communication skills while leading a high-performing team in a dynamic dealership environment.

Qualifications

• 3-5 years of management experience required.
• Experience in heavy-duty truck/engine repair and installation.
• Ability to troubleshoot and diagnose service issues and resolve complaints.
• Must have excellent verbal and written communication skills.
• Experience in employee supervision and personnel administration.

Responsibilities

• Direct and lead the Service Department team to achieve customer, operating and profitability objectives.
• Ensure customer satisfaction by maintaining the best possible service standards.
• Plan and review compensation actions and train new employees as needed.
• Forecast and manage annual sales, service budgets, and expenditures.
• Coordinate with other departments to optimize service delivery.

Skills

Management experience

Heavy-duty trucks

Troubleshooting

Communication skills

Team supervision

Education

Post-high school education preferred

CDL (Class A or B) or willingness to obtain

Job description

Ascendance Truck Centersis one of the region's premier Commercial Truck Sales & Leasing Dealerships. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

WHAT WE OFFER:

• Medical / Dental / Vision Insurance
• Health Savings Account
• Life, Accident, and Disability Insurance
• 401(k) with company match
• Training
• Paid Time Off
• Paid Holidays
• Great Culture & Team Environment
• Long Term Career Opportunities

OVERVIEW:

Ascendance is looking for a motivated, full-time Service Manager. The Service Manager is expected to provide direction to service personnel; delegate assignments according to business needs and answers questions concerning present and future jobs; manage the operation of theService Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues; prepare an annual budget and monitor budgeted expenditures; maintain awareness of current and projected market conditions, develop and implement appropriate strategies and programs as necessary to attain the dealership’sService Department customer, operating and profitability objectives. The successful team member has comprehensive management experience and a proven history of growing a successful team and operation.

RESPONSIBILITIES:

• Ensure customer satisfaction by maintaining the best possible service standards.
• Ensure quality work is delivered to meet customer needs.
• Performs necessary duties for the safe, efficient, and profitable operation of the Service Department, accomplishing sales objectives through development of a high performing team.
• Establishes department goals and objectives, measures progress, analyzes results, and makes improvements as needed.
• Accomplishes service objectives by recruiting, orienting, and training new employees, counseling, and disciplining employees and communicating job expectations.
• Planning and reviewing compensation actions.
• Enforcing policies and procedures.
• Achieves service operational objectives by contributing information and analysis to functional strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; completing audits; determining system improvements; implementing change.
• Meets department financial objectives by estimating requirements; preparing annual sales and servicebudgets; scheduling expenditures; analyzing variances; initiating corrective actions.
• Establishesservice objectives by forecasting and developing annual sales, service escalation, and maintenance revenue quotas, projecting expected sales volume and profit for existing and new products.
• Manage labor, materials, and other costs associated with the Service team’s operations.
• Develop and implement effective plans for improving efficiency and maximizing profitability of the Service team.
• Train and provide technical assistance to service team as needed.
• Liaise with other departments, as needed, to coordinate service.

BASIC QUALIFICATIONS:

• 3-5 years of management experience is required.
• Experience in heavy-duty truck/engine repair and installation.
• Ability to troubleshoot and diagnose service issues and resolve complaints.
• Skills in welding, electrical, and hydraulic systems are preferred.
• Ability to listen, communicate effectively and resolve conflict with customers, employees, and co-workers.
• Experience in employee supervision and personnel administration, preferably in a service technician environment.
• Ability to develop written estimates and quote bids and schedule jobs.
• Ability to read instructions, work orders, and specifications.
• Must have excellent verbal and written communication skills.
• Ability to operate computers and business applications.
• Strong problem-solving skills.
• Goal oriented and results focused.

LICENSES/EDUCATION/TRAINING:

• Post-high school education is preferred.
• Additional training in heavy duty trucks required.
• A combination of education, training or experience that provides the required knowledge, skills and abilities will be considered.
• Class A or B commercial driver’s license or the willingness to obtain one.

EEOC Statement

Ascendance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected status.

DISCLAIMER:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed, or further education required with circumstance changes (such as: growth, workload, changes in personnel, technological developments, etc.)