Service Manager

Alsco-Uniforms-6; Denver (CO); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

401K Plan with Company Match

Medical Insurance

Dental Insurance

Vision Insurance

FSA/HSA

Life Insurance

Disability Insurance

Paid Vacation

Holidays

Employee Assistance Program

Job summary

Alsco Uniforms is seeking a Service Manager to lead all facets of service operations at the branch level, driving customer satisfaction, account growth, and financial results. The role reports to the General Manager and requires coaching District Managers and Route Sales Representatives to build a high-performing team.

Travel to customer sites as needed, manage route audits, and collaborate with Sales, Production, and Office teams to meet branch goals while maintaining a safe, compliant work

Qualifications

• 3 to 5 years of leadership experience in route-based service, uniforms/linen, logistics, transportation, distribution, or a similar service-driven environment.
• Strong knowledge of route operations, customer retention, performance management, and service execution.
• Familiarity with DOT regulations, fleet safety, driver qualification requirements, and workplace safety standards.
• Valid driver’s license and a safe driving record.

Responsibilities

• Lead, develop, and coach District Managers and Route Sales Representatives to build a high-performing, accountable service team.
• Drive employee performance through regular coaching, performance evaluations, and career development planning.
• Ensure exceptional customer service by overseeing route audits, customer visits, issue resolution, and proactive communication.
• Support customer retention and revenue growth through upselling, cross-selling, product sampling, and successful new account installations.
• Collaborate cross-functionally with Sales, Production, and Office teams to support branch goals, identify growth opportunities, and maintain a safe, compliant work environment.
• Promote a safe working environment and enforce all safety standards. Ensure delivery vehicles are being properly maintained and operated safely.

Skills

Customer Service

Microsoft PowerPoint

Payroll

Management

Job description

Description

Classification: Exempt

The Service Manager is responsible for leading all aspects of service operations at the branch level, including customer retention, account growth, operational compliance, and team performance. This role ensures excellence in route delivery service, customer satisfaction, and financial results. The Service Manager reports directly to the General Manager.

You Will:

• Lead, develop, and coach District Managers and Route Sales Representatives to build a high-performing, accountable, and promotable service team.
• Drive employee performance through regular coaching, performance evaluations, and career development planning.
• Ensure exceptional customer service by overseeing route audits, customer visits, issue resolution, and proactive communication.
• Support customer retention and revenue growth through upselling, cross-selling, product sampling, and successful new account installations.
• Collaborate cross-functionally with Sales, Production, and Office teams to support branch goals, identify growth opportunities, and maintain a safe, compliant work environment.
• Promote a safe working environment and enforce all safety standards. Ensure delivery vehicles are being properly maintained and operated safely.

What You Bring:

• 3 to 5 years of leadership experience in route-based service, uniforms/linen, logistics, transportation, distribution, or a similar service-driven environment.
• Strong knowledge of route operations, customer retention, performance management, and service execution.
• Familiarity with DOT regulations, fleet safety, driver qualification requirements, and workplace safety standards.
• Valid driver’s license and a safe driving record.

Work Environment and Requirements:

• Operating vehicles on public roads, working in customer locations, office and service areas of a typical industrial laundry facility, Service Center, or depot.
• Travel to customer sites as needed.
• May be required to drive a company-owned vehicle or employee-owned vehicle at company’s discretion.
• 401 K Plan with Company Match
• Medical, Dental, Vision, and FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Employee Assistance Program (EAP)

Benefits may vary for positions covered by a collective bargaining agreement.

For a general description of benefits that are being offered for this position, please visit .

About Us:

We are Alsco Uniforms. We've been committed to our customers since 1889, proudly pioneering the uniform and linen rental industry and growing into a global leader serving over 350,000 customers across 13 countries. We provide exceptional service and create solutions that strengthen our customers’ operations.

At Alsco, our diverse workforce drives performance, innovation, and exceptional service. We're looking for individuals who want to build a rewarding career while making a meaningful impact. Explore how Alsco helps you build a successful career with competitive compensation, benefits, and ongoing opportunities for growth.

Join our team and build your career with Alsco Uniforms!

Equal Opportunity Employer

Alsco Uniforms considers candidates for employment without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, or gender identity. Additionally, we do not discriminate based on genetic information, military status, protected veteran status, or other classification protected by applicable federal, state, or local law. Specifically, protected veteran status includes status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active‑duty wartime or campaign badge veteran.

Thank you for your interest in joining Alsco Uniforms. Employment is contingent upon successful completion of background and safety sensitive drug screening.

Skills

Customer Service

Expert

Microsoft PowerPoint

Intermediate

Payroll

Intermediate

Management

Expert

Behaviors

Team Player

: Works well as a member of a group

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Motivations

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Licenses & Certifications

Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.