Service Manager

Defense Mechanics Inc; Denton (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and prescription insurance

401(k) and profit sharing with employer match

Paid time off program

Job summary

Defense Mechanics Inc is looking for a Service Manager to lead the Service Department operations in Denton, Texas. The successful candidate will be responsible for planning, directing, and controlling all activities of the Service Department while ensuring the highest quality of service and customer satisfaction.

With a focus on setting departmental objectives and standards, you will have the opportunity to work closely with sales and other departments to achieve growth and profitability within the branch.

The role requires strong leadership skills and a commitment to excellence. A competitive salary and comprehensive benefits package are offered.

Qualifications

• CDL preferred.
• Minimum four years of experience in a related field.
• Excellent leadership and communication skills.
• Previous supervisory experience.

Responsibilities

• Plan and control the activities of the Service Department.
• Formulate major objectives and procedures for the department.
• Maintain quality standards in customer service.
• Coordinate processing of warranty claims.

Skills

Leadership

Communication

Problem-solving

Customer service

Job description

Job Details

Job Title: Service Manager

Business Function: Management

Branch Name: MHC Kenworth-Denton

Date: 02-03-2026

Address: 2269 N Masch Branch Road Bldg 1, Denton, TX

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Manager. The role of the Service Manager is responsible for the day-to-day operation of the branch's Service Department in compliance with established policies and procedures.

Responsibilities

• Plan, direct, and control the day-to-day activities of the Service Department to meet growth and profit objectives.
• Formulate major objectives, specific plans, procedures, and programs for the Service Department.
• Evaluate department results and performance against objectives.
• Maintain the highest quality standards in serving customers and identifying their needs.
• Assess present and future needs, trends, problems, and profit opportunities of the Service Department.
• Establish short and long‑term operating and financial objectives for the department.
• Ensure approved policies and objectives are clearly understood and effectively applied.
• Formulate annual and monthly sales, profit objectives, and expense budgets in accordance with company goals.
• Review and appraise results of activities within the department and take appropriate action.
• Travel with outside sales force to customer locations regularly to promote the Service Department and dealerships.
• Work with the Parts Manager and outside sales force proactively to improve labor sales efforts.
• Maintain appropriate communication within and between all departments within the branch.
• Promote safe work habits and ensure safety rules are followed.
• Develop and maintain policies and practices that ensure positive employee and customer relations.
• Stay informed about competition, market conditions, and department operations, and keep the Branch Manager informed.
• Coordinate processing of warranty claims with the Warranty Manager.
• Administer warranties and policy adjustments fairly and honestly for customers, dealerships, and vendors.
• Perform other duties as assigned by a supervisor.

Safety‑Sensitive

This position is safety‑sensitive. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety.

Qualifications

• CDL preferred.
• Minimum four years of experience in a related field.
• Excellent leadership and communication skills.
• Previous supervisory experience.
• Positive can‑do attitude.
• Strong work ethics and commitment to extra hours when needed.

Benefits

• Competitive salary.
• Medical, dental and prescription insurance.
• Disability and life insurance.
• Paid time off program.
• 401(k) and profit sharing with employer match.
• Flexible spending account.
• Internal promotion opportunities.
• On‑the‑job training.

Equal Opportunity Employer Statement

Equal Opportunity Employer / Veterans / Disabled.