Service Manager

Crane Pest Control Inc.; Dayton (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Company vehicle

Gas card

iPhone and iPad with sales software

Comprehensive benefits package (health

401(k) plan

Paid vacation

Sick leave

Tuition reimbursement

Dependent scholarship awards

Job summary

Orkin is seeking a Service Manager to lead a high-performance service operation, train and motivate the team, and deliver the world’s best pest control service with safety, professionalism and empathy. You will engage customers and employees to build trust and drive growth.

We value innovation, integrity and community involvement, offering training, a company vehicle, and a comprehensive benefits package as part of a rewarding career with Orkin.

Qualifications

• Sales experience preferred.
• High School Diploma or equivalent is required.
• Valid driver’s license is required.
• Ability to obtain pesticide license/certification if required (company paid).
• Ability to work in the field independently and interact with clients.

Responsibilities

• Lead and motivate the service team to deliver top-notch customer service.
• Develop and train team members to protect homes and businesses.
• Engage heavily with customers and employees to earn trust and satisfaction.
• Support recruitment and training of Orkin Pros and oversee training meetings.
• Ensure safety, integrity, and professionalism in all interactions.

Job description

Overview

If You’re the Best at Sales, You Have a Place with the Best in Pests

When you’re an Orkin Service Manager, you’re quality control ensuring top-notch service from the industry leader with almost 125 years as the best in pests.

Our Service Manager is a “pro” at protecting homes and businesses and knows how to train and develop our Orkin Pros to do the same. You understand the balance between technical acumen and soft skills - like empathy and integrity that gives customers peace of mind. Your commitment to exceeding customer expectations inspires your team to deliver unparalleled service. Customer satisfaction translates into revenue growth and you can earn your way to an annual rewards trip honoring top performers.

You’ll have more than a job you’ll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention you’ll receive opportunities to volunteer and give back so that everyone has a safe place to live work and play. Work alongside a team that values safety professionalism empathy integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.

With Orkin’s award-winning training program you’ll receive all the tools and technology you need to succeed. That means no industry experience required to start building your career. Plus if there’s one thing we know at Orkin it’s that pests keep coming back and that makes our industry recession resistant.

Responsibilities

As a Service Manager you’ll be a leader in a high-performance culture. You’ll put your proven leadership skills to work in developing and motivating your team to deliver top-notch service to every customer. You’ll blend industry knowledge with interpersonal skills to demonstrate how to earn customer trust with know-how and empathy. An excellent communicator you’re prepared for heavy customer and employee engagement. In addition to supporting the growth and success of the business you’ll lend a hand with community service projects that improve where you live and work.

You will…

• Lead an entire service operation upon completion of paid training
• Motivate the service team to consistently provide the world’s best service, prioritizing safety
• Conduct yourself with the utmost professionalism and integrity with customers and coworkers
• Assist with recruiting top talent on the service team
• Train and develop Orkin Pros through hands‑on management
• Lead training meetings
• Oversee our Orkin Pro Ride-A-Long program
• Ensure customer expectations are met or exceeded through inspections proposed course of action, and delivery of outstanding empathetic customer service every time
• Champion innovation by supporting the team in adopting new products services and technology
• Monitor scheduling routing and inventory to drive efficiencies and productivity

What type of benefits will you receive?

• Competitive earnings and a company vehicle with gas card
• Competitive earnings starting at $50,000 to $60,000 per year, including a company vehicle with gas card upon route assignment
• Company provided iPhone and iPad with sales software
• Comprehensive benefits package including medical dental vision maternity and life Insurance
• 401(k) plan with company match employee stock purchase plan
• Paid vacation holidays and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading quality comprehensive training program

Why Orkin?

• You’re seeking an opportunity with career potential in a reliable recession-resistant industry
• You have a service-oriented mindset that leads you to build loyalty and trust with customers
• You hold yourself responsible to commitments
• You value being part of a team
• You want to keep learning improving and developing as a leader
• You want to join a company that supports the community
• You want a career with a purpose at a mission-driven company that values
  • Safety
  • Professionalism
  • Empathy
  • Integrity
  • Innovation

Qualifications

What do you need to be successful?

• Sales experience preferred
• High School Diploma or equivalent required
• Valid driver’s license required
• Ability to obtain the appropriate pesticide license/certification if required (company paid)
• Ability to work in the field independently and interact with our great clients

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Safely use a ladder within the manufacturer’s weight capacity
• Occasionally lift and carry up to 50 lbs.
• Safely access crawl spaces attics confined spaces roof tops etc. including the ability to climb or balance and stoop kneel crouch or crawl
• Wear personal protective equipment PPE which sometimes requires an OSHA-compliant respirator
• Willing to work in different types of weather conditions

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer