Service Manager

Murphy-Hoffman Company (MHC Kenworth); Concord (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Prescription Insurance

401(k) and profit sharing with employer match

Paid Time Off program

Job summary

Murphy-Hoffman Company (MHC Kenworth) is seeking a Service Manager in Concord, North Carolina. The role requires overseeing daily service operations, ensuring compliance with policies, and driving departmental growth and profitability. Candidates should have excellent leadership abilities and a solid work ethic, with at least four years of relevant experience.

Benefits include competitive salary, health insurance, paid time off, and 401(k) with employer match.

Qualifications

• Minimum four years of experience in a related field.
• Excellent leadership and communication skills.
• Prior supervisory experience required.

Responsibilities

• Oversee day-to-day operations of the branch’s Service Department.
• Formulate annual and monthly sales/profit objectives.
• Promote safe work habits and ensure safety rules are followed.

Skills

Leadership

Communication

Work Ethic

CDL

Job description

Job Overview

Murphy-Hoffman Company, LLC (MHC) is North America’s largest Kenworth truck dealership group and leasing group. We are looking for a Service Manager to oversee the day‑to‑day operations of the branch’s Service Department, ensuring compliance with company policies and driving growth and profitability.

Responsibilities

• Assess present and future needs, trends, problems and profit opportunities of the Service Department.
• Within the company’s overall plans and policies, establish short and long‑term operating and financial objectives.
• Ensure approved policies and objectives are clearly understood and effectively applied within the department.
• Formulate annual and monthly sales/profit objectives and an expense budget in accordance with company objectives.
• Review and appraise the results of activities within the department and take appropriate action as necessary.
• Travel with the outside sales force to customer locations on a regular basis, promoting the Service Department and dealerships.
• Work with the Parts Manager and outside sales force proactively to improve labor sales efforts.
• Maintain appropriate communication within and between all departments within the branch.
• Promote safe work habits and ensure safety rules are followed.
• Develop and maintain policies and practices that ensure positive employee and customer relations.
• Stay familiar with competition, market conditions and department operations; keep the Branch Manager informed.
• Coordinate the processing of warranty claims with the Warranty Manager and administer warranty and policy adjustments honestly and fairly for the customer, dealership and vendor.
• Perform other duties as assigned by a supervisor.

Safety Sensitive

This position is designated as safety‑sensitive. Performing the role while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or result in injury, illness or death, especially when operating, repairing, maintaining or monitoring heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling hazardous materials.

Qualifications

• CDL preferred.
• Minimum four years of experience in a related field.
• Excellent leadership and communication skills.
• Prior supervisory experience.
• Positive “can‑do” attitude.
• Strong work ethic and willingness to work extra hours when needed.

Benefits

• Competitive salary.
• Medical, Dental and Prescription Insurance.
• Disability and Life Insurance.
• Paid Time Off program.
• 401(k) and profit sharing with employer match.
• Flexible Spending Account.
• Internal promotion opportunities.
• On‑the‑job training.

About

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975 with no parts or service department and only three employees in a temporary facility. Since then the company has grown into a multi‑state network of full‑service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company offering a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential – a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled