Service Manager

LOGAN; Cleveland (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

LOGAN is seeking a Service Manager in Cleveland, TN to lead dining room operations, ensure exceptional guest experiences, and drive revenue growth. You will supervise front and back-of-house teams, maintain high service standards, and uphold safety and sanitation regulations.

The role emphasizes strong leadership, team development, and hands-on management of daily restaurant operations to deliver consistent, high-quality service and a positive brand image.

Qualifications

• High school diploma or GED is required.
• Prior Front of House & Back of House Manager experience.
• 3+ years of restaurant experience.
• Supervisory experience is required.
• Strong leadership and management skills.
• Meets all company service standards.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Continuously touch tables and get to know guests.
• Respond efficiently to customer complaints.
• Review product quality and research new vendors.
• Train and develop team members to ensure high standards of service.
• Train, motivate, and mentor team members to foster a positive work environment.
• Ensure sanitation and safety regulations are followed.
• Manage restaurant image and suggest improvements.
• Control operational costs and reduce waste.
• Adhere to ServSafe Alcohol, Food, OSHA, and HACCP standards.
• Maintain vendor relationships for timely deliveries.
• Understand budgets and analyze sales data to meet revenue goals.

Skills

Leadership

Communication

Team motivation

Supervisory experience

Education

High school diploma or GED

Tools

POS systems

Cash handling

Job description

Position Summary: The Service Manager will strive to deliver exceptional customer service while monitoring guest satisfaction and developing ways to improve the dining experience. The Service Manager will work to build and maintain lasting relationships with guests and provide effective and efficient problem solving should a situation arise. Additionally, the service manager plays a significant role in driving revenue growth and maintaining a supportive, productive work environment.

Essential Job Functions:

• Deliver superior service and maximize customer satisfaction.
• Continuously touching tables and getting to know guests.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Train and develop team members to ensure competency and high standards of customer service
• Train, motivate, and mentor team members by providing guidance, coaching, and performance feedback to foster a positive work environment and promote employee development
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Adhere to ServSafe Alcohol, Food, OSHA, and HACCP standards.
• Safeguarding their team members and facility by ensuring all Safey & Security Policies are adhered
• Maintain relationships with vendors/ suppliers to ensure timely and cost-effective deliveries.
• Have a general understanding of budgets and how to analyze sales data to meet revenue goals while controlling cost from food waste and labor.
• Assist General Managers in overseeing the proper handling of cash including accurate DSR, petty cash, and making bank deposits and logging all deposits using the Cash Deposit Log
• Manage day-to-day operations of the restaurant, including opening and closing procedures, staff scheduling, and shift management.
• Uphold company policies, procedures, and values, promoting a positive brand image and culture of excellence among team members.
• Maintain inventory levels, order supplies, and manage food and beverage costs to optimize profitability and minimize waste.
• Understand Areas of Responsibility as assigned by General Manager.
• Monitor food and beverage preparation, presentation, and quality standards, ensuring compliance with recipes, portion sizes, and food safety regulations.
• Ensure all facilities concerns are reported to the General Manager and submit maintenance/repairs through the proper channels.

The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education/Experience/Job Requirements:

• High school diploma or GED certificate.
• Prior Front of House & Back of House Manager experience.
• 3 plus years of restaurant experience.
• Supervisory experience.
• Strong leadership and management skills.
• Meets all company service standards.
• Energetic and flexible.
• Follows direction with focused attention.
• Ability to positively motivate employees to work as a team to ensure that food and service meet appropriate standards.
• Excellent communication.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Strong computer skills.
• Completes all ongoing certifications/validations (LTO, new menu, etc.).
• Forms strong working relationships within team.
• Must possess proper food handler and alcohol dispensing certifications.
• Adhere to company Uniform Attire & Appearance standards.

Physical Demands:

• 100 % Stand or walk.
• 80% Communicate with other line position.
• 75% Work at Approx. 36" table/stove and reach in approx. 36".
• 75% Reach (6" to overhead) bend, stoop and wipe.
• 60% Perform job at continuous high pace, under pressure, while maintaining quality & speed standards.
• 50% Lift and carry sacks, boxes, product up to 50 pounds from floor to above waist level, approx.
• 20 feet and sometimes involving stairs.

Flexible Schedules